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Those are good videos, but unfortunately I've done all the things they talk about with no luck.

Anyone on CMS R21 and can connect with ODBC? We were told we have to install new ODBC drivers HCL Informix, which we did and got the files from our vendor. Using all the standard installation and configurations in the ODBC setup are just not working. This is the error we get. There should...

I cannot set my SIP signaling group not to add '+' to outgoing calls. If I create a new SIP signaling group the default is set to n and I don't change it, but as soon as I save it it changes it to y and I can't change it back to n. Any thoughts?

No, all sites route to a centralized SBC on 2 SIP trunks. They all share the same route and same trunks to the SBC. - Stinney “The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

Unfortunately, the way our environment is structured, our 911 calls route out through a different route and trunks for 911 calls through an SBC dedicated just for this purpose. It's coming under scrutiny as to why we have the number of concurrent call licenses we do as we only have a handful of...

Apparently our current CMS R19 was upgraded from R18 and there was an option to keep the same R18 ECH data schema in the R19 upgrade. We're now trying to upgrade to R20 and we're having issues with the ECH data not lining up the same. There only appears to be an option to keep the same R19 ECH...

VAL Manager doesn't appear to work with AMS, they don't show in the audio sources. Is there a way to upload a new announcement to all of my AMS at the same time? Having to log into 12 separate AMS (soon to be many more) and upload a single file over and over and over again is not very...

This wound up being an issue with the AMS not being able to keep up with the speed of a custom CTI app we use in house with our agents. The transfers the agents were doing through the app were faster than the AMS could manage and it wasn't processing all the messaging needed to stop the music on...

CM 8, using val boards for announcement for MOH, announcement in music source. Has anyone seen this issue. Call routes to queue, agent answers, talks to caller, transfers caller to another VDN, call goes to queue, caller hears MOH while waiting, agent answers call in queue, caller can hear...

Nothing wrong with the audio files, I can upload them one at a time without any issues. - Stinney “The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

Having issues when trying to upload a zipped file with multiple audio files to the Media Server It seems I worked through all the kinks for getting the directory information correct as I was getting error messages previously stating: The zip archive should include the FULL path (including both...

Anyone out there using RedSky and AES 10.x? We're having issues with RedSky registering the crisis alert station. It will register and then 5 minutes later it will unregister. - Stinney “The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

Is it possible to setup a phone with crisis alert for 2 sites only (alert by location) if the phone is not at the location? I don't want the phone to get alerts for all 911 calls for the CM, only for the 2 sites. I know that I probably could setup 2 phones at the one site and in the IP Network...

If our extensions are 7 digits long but an entry like this is put into the PUNT what CID is being sent? change public-unknown-numbering 0 Ext Ext Trk CPN CPN Len Code Grp(s) Prefix Len 7 1 918-919 1555555 11 7 3...

Big debate going on and I need input. Avaya AES documentation clearly states that before taking a snapshot that the VM or app should be shutdown. Vendor is saying that VM or app does not have to be shut down. Secondly, in an HA environment do you need to disable HA before taking a snapshot of...

Found out another interesting tidbit. Avaya was originally not going to support the G650s in the CM10 release. I've been told that they are working on a 10.1.1 release already to accommodate the G650s but after 10.x they will not support them in whatever the next release is. - Stinney “The man...

Who's been told that CM8 is end of sale and not available anymore and that it's going to be end of support Dec 2022? Been told that CM 10 is the next release but they don't know what systems it will/won't be compatible with and other things. Anyone have any inside information they can share? We...

Can you log in the agent on a desk phone? Just check to make sure there isn't some other issue before you try one-x Agent. - Stinney “The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

Which interval report(s) are you trying to add this to? - Stinney “The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

Thanks BIS, I have second document, it was the first one I didn't have, it's exactly what I needed. Thanks! - Stinney “The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius