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Thanks, I will try this and let know if working or not.

I have been getting Virtual calls in My SCCS5.0 SU5. After I have placed a (IF TRANSFERED THEN WAIT 2 END IF) into my master scrip, now I'm getting all the Virtual calls in my Master Script. Here aer my Master Scrip IF TRANSFERED THEN GIVE RINGBACK WAIT 2 END IF WHERE CDN EQUALS VALUE 8814...

WHat I'm doing is to import the CallbyCall Stats into MS Excel. The Database have more values insite as what is showing on the report. What you then need to do is to find a call and look for it's Unique CallID and do a search or order it on the CallID and the TimeStamp. This will give you the...

There are no Master Skillset created. This is the Master_Script showing in my Skillset Performance Report. Table Name:dSkillsetStat Skill Answered 10/24/2005 Master_Script 50 Balance 117 Total 167 10/25/2005...

I'm printing a daily Skillset Performance report and notice that I have under my Skillset Level a Master_Script and a Balance Skillset. My Master_Skillset Answered 50 Calls and my Balance Answered 117 Calls. I need to know why Master_Script is showing under my Skillset Performance Report? I'...

Hi I'm having a problem. My HDX from MSSQL2000 Works 100% but I want to return Muliple values in a Coloum. At this Stage My default Send and Recieve are as follows ASSIGN CLID TO SymphonyCLI ASSIGN "sp_clid_to_agent1" TO SymphonySP SEND REQUEST SymphonyProviderID...