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Anyone had any experience in using IPO and Maximiser 8 to screen pop to the desktop. I know there is the settings on Phone manager pro but would like a bit of guidance before I start testing and not make mistakes someone has already made. Any pointers on any papers I can download would be much...

There is only 2 passwords that you need to look at. The system one, that's the one you use when you use manager to call of the system config. The other is under the user tab in the user tree. By default these are blank but can be put in. It may well be that someone has entered here. If you...

may be worth you going here. http://www.draytek.co.uk/support/qos_info.html

You haven't said what you are using as the IP Endpoints. The Vigor routers support VLAN so create a seperate LAN for voice and data. Also see the Vigor Notes below. How can I use QoS for VoIP? QoS (Quality of Service Assurance) is a feature on Vigor VoIP routers which gives priority to VoIP...

There is a whole CCC pc based virtual engine that runs historical call centre activity package in replay mode. It pops different alerts. Changes the status of agents and groups so as to simulate a real call centre. There is no need to have it hanging off an IPO it runs stand alone. You can't...

Intraflow Out" Calls entering the group (Another groups Agent) from another internal source and then transferred out of the group "Outgoing Answered" Not sure "Interflow Out" Calls entering the group from the correct location transferred out of the group after timer expired etc. "Intraflow...

I have heard through the grapevine that on the next version of CCC software Version 5 there will be the standard 75 reports and also they have added the ability to create 3 bespoke reports without purchasing the Report Designer package. Hope this helps.

Same here. Need to know how to dial and recieve calls from Lotus Notes. Thought I would tag on to this one rather than add another post. Cheers