Search results for query: *

Hi JensKKK, Try the folling: Which part (1 or 2) contains the number? For example, part1 contains the number which we want to convert to a string...change that part of the code to: part1 = cStr(Sheets("3d rotate").Cells(13999 + i, 15) & Sheets("3d rotate").Cells(13999 + i, 11)) The function...

HI All, Linked to my previously posted question concerning MMail connection... I experience issues connecting to the OTM server from an OTM client. The OTM client is in a different network, in general the connection is made, I can ping the server and can browse it's shared directories. No...

Hi All, Last week an inherited OTM server of mine crashed. The server is replaced an I restored a backup. General OTM functionality is restored, the system connects to the M1 Option 11c, via IP and functions well. The problem is that I can't connect to Meridian Mail from OTM. This used to...

Hi All, At the moment I'm looking for a way to report on agent efficiency/availabilty. Is there any field within reports that tells me something about the time when all agents are busy handling calls? I looked at the skillset performance report, "All Agent Busy Time", "All Agent Staffed Time"...

Optionman: this is possible. You need to duplicate the reports you want to print automatically (right-click within the reports window). When duplicating, a new window opens and there you can select the schedule and also (on the last tab) select the output options - select a printer...

Hi All, Another challange, is there a way I can let agents: - return an answered call - or -; - forward an answered call, (still having the caller on the line) to a different queue within Symposium? Something like an answering service... Greetings, Michel Scheffer The Netherlands

Hi All, I have a new challange in Symposium 4.2. We recently introduced intra-day monitoring using the real-time displays from the Symposium fat client. We found out that the statistics shown on the display includes calls outside our servicewindows (in the primairy scripts we divert calls...

Hi fonchick and dancingdave Thank you for your replies. Currently I have a setup running, using a boolean for activating and deactivating the emergency message. It seems to work well (all within one primary script), except for the reporting part. So I'll try the routing through a different...

Thank you lretrievers, I need the ability to activate and deactivate this through Symposium. I'm using the give IVR statement. I'll look into operational measurements for the reporting part. Anybody any other ideas?

Hi all, We are using SCCS 4.2 for call handling and GRTD for real time info for our teams. I need a solution that based on the real time info is able to report when there are more than 15 calls offered per interval (15 min.) for a specific customer - thus not for all our scripts. Anybody any...

Hi All, I have the following challange. We are a facility contact center and for one of our client we need the ability to play an emergency message (e.g. a critical server is down). Also we need the ability to report when the message was activated, deactivated and how many times the messages...

Sccoppa, a sharing violation? the install guide instructs to share the Nortel directory. How did you go about solving this issue?

atascoman: yes, I'm logged in with local admin rights at the client. Connecting/Logging in to OTM from the client doesn't seem to be the problem.

Hi All, I'm trying to connect an OTM client to OTM server, connection between server en client seems to be fine. I can login to OTM from the client. The trouble start when I'm opening Station Administration or CPND. It immidiatly returns with error "Cannot create Meridian 1 file (3014)"...

Hi all, I have a question about best practises for playing announcements. We are running Symposium 4.2, with Meridian Mail and Access. We upgrading during last year and are now slowly adding new scripts. Current script use: - Voice Session - Give RAN - Give IVR - Give Controlled Broadcast My...

Hi Fellow VBA'ers, I have a challange, building a calendar on a worksheet only using VBA, including week-numbering based on iso8601. Input is month and year. I found lots of info already but non VBA based. Is there anyone who has a code snippet available or knows where I can find the code...

Jcrater> Thanks for yuor reply...I can wrap ur formula in my custom function. I need this to create unique 4 digit access codes, 1 at a time. Created codes need to be unique, once created I store them in a MySQL database for future reference and newly created codes need to be compared to the...

Hi fellow VBA'ers, Ik have the following question, I need a vba module/function that generates a random 4 digit number in the range between 0000 and 9999 and the result can not be an already existing number within this range. Preferably for excel. Hoping someone already developed a peice of...

rfwhite thank you for your information. I will check for the services when I'm at the office tommorow. Greetings, Michel

Hi to all Symposium fanatics, A couple of weeks ago I posted a thread about collecting digits from within sympoosium. This works like a charm now. So time for the next step: checking the diallers input against an external database! I understand that I need to use HDX for this. I found some...