Search results for query: *

Fixed- replaced CP4 card, because the old one stopped powering up reload software - done I love nortel!

Hello, I got this error on the PBX today SRPT024 CPM: CPM started protected memory sync. SRPT021 LCS: hsp state changed from LcsHspStUp to LcsHspStDown. SRPT049 DR: Master asked to stop updates. SRPT118 CM: Server connection lost. SRPT110 CM: Primary client connection established. SRPT023...

nevermind, I think we figured it out

We have two COTS servers here. In the Element Manager, it shows the first one as LEADER, but when you do stat serv in LD 117 in the Call Server, it does not show a LEADER Any ideas?

We've been having this issue where the customer cannot retrieve calls on hold. It is happening randomly. They are using CTI with genesys for call routing. So it's on a soft phone. Today, I captured several calls which have failed to retrieve the held caller. Every time it fails, I noticed the...

Ok I got the correct TNs. The documentation says AUD0328 Agent is not active on an ACD call. *CRINFO. Action: Darken ACNT lamp, idle CR and clear pointer in agent's block. I am not sure they mean by Darken ACNT lamp, idle CR and clear pointer in agent's block

ok thanks I will check it out

Ok, But why would it say it's on a TN that does not exist?

AUD328 0712BE23 00000C36 00000002 00001444 00000000 00000000 00000000 AUD328 0721B022 00000C36 00000002 00002483 00000000 00000000 00000000 AUD328 0753B9E6 00000C36 00000002 000008F2 00000000 00000000 00000000 >ld 32 NPR000 .conv 0712 => 004 1 04 18 .conv 0721 => 004 1 08 17 .conv 0753 =>...

Customer has a BCM 2.0 with 4 lines on the main cabinet and 4 lines on a GATM4 All sets are IP phones It seems when I use the lines on the GATM4, the IP phones have echo, it seems to pick up background noise as well But when I grab a line from the main cabinet, there's no problems. The echo is...

Does any one know if you can integrate NICE call recorder with the BCM 50? If so, how? Thanks

I have a BCM and I wanted to change the HD, but the HD I want to use in the system is already used in another system. Its the same hardware and software. Will this work or do I need to initialze the disk first? Thx

Should the BLF work properly on a BCM 400 rel 3.7f I have one on site which was working fine with their old MICS, but now it works intermittent or doesn't work at all.

No, in the Unified Manager, it's under "Resources -> Media Services Card -> MS-PEC Information Tab

I have a BCM 200 and I have TWO MS-PEC III Cards, however, the system indicates that Slot2 is EMPTY? I am very positive that the 2nd slot is installed correctly, I checked it twice. Slot1 is working correctly Any ideas?

Customer is complaining that one user can't print her fax messages from her inbox. The user gets about 30 faxes a day, sometimes when she tries to print it, it just sits there. It does not even bring up the dialog box print screen If the user comes back later say about 1 hr, she will press...

Yes, we also solved the issue after. We got help from someone and told us to change it to primary and it hasn't happened since.

It's not smearning on the fax machines. It's smearing on in the unified messaging client mailbox Whenever they open their Outlook, the faxes they see in their mailboxes are smearing

Incoming faxes that are dumped into mailboxes occasionally have burps causing part of the fax to smear. Sometimes the smear lasts for one or two lines. sometimes the rest of that page and the remaining pages are ok. They get the fax resent and then it looks fine. It's intermittent, about 5% of...

i have the same problem. I don't think it's related to the BCM