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Merlinman, Checked all settings all were correct, but restored setting and everything started working. I guess there was something in the program that was off. Thanks again, you guys are the best.

Tommy, I check all the program yesterday it all look ok. I'm going back on later today to try a few other things. Everything was working until Monday. They said there were no power failures, etc. If I dial 770 I get the voicemail system or if I dial the extension 200,201,202,... I get the...

Customer has a Magix system with Merlin Messaging 8 Port. System has been working fine for over 5 years. I was send out there because voicemail stopped working. Voicemail works when dialing 770 or when dial extension ports directly(tested all 8 ports system answers) but when you call an...

Thanks for the response I had them totally remove caller id and the problem seems to have been cleared. We are going to watch it for a couple of days to verify that the caller id was the problem, and then have them try to install the caller id with number only again. Thanks Telecomboy.

I have a vendor meet out at that location on Thursday, I will let you know when I find out the problem. Thanks

Customer switched over for a AT&T provided circuit to a COX provided circuit. PRI was programmed 5ESS optioned for Custom, ESF, B8ZS. PRI is up and working and we are showing no slips on the circuit, but they are experiencing phantom ringing with caller ID showing Operator 100 or random digits...

I'm trying to help a friend over the phone setup a remote modem on an old mcc definity. He has a robotic's modem inside of cabinet. Does the line go on the 25th pair on the aux cable? Is not where does the cable go from the modem? Also he is trying to default the cabinet so he can learn alittle...

We have a problem at one of our clients, they are reporting that when they are being put on hold by someone from another location that after 10-15 minutes the call just drop off. It has happen to several people calling different places. They have a Merlin Magix 4.0 with PRI. The provider said...

The PRI I installed last week was working fine for about a week now it starting to drop calls around 4:30pm to 5:00pm the last to days. The rest of the time the circuit seems to be fine. I have a call in for the provider.

Thanks guys for all the help. I did add the call-by-call table still didn't work. The problem was the provider they did have it set for outcaling. Thanks again for all the help.

Het Merlinman here is the PRI info PRI INFORMATION PRI INFORMATION A Slot 2 Switch: DMS-100 A System: By line A BchnlGrp #: Slot: TestTelNum: NtwkServ: Incoming Routing: A 1 2 CallbyCall By Dial Plan A...

I am also hooking up a PRI from a DMS switch. The provider is able to see my switch and I am able to receive DID but I am not able to call out on the PRI. When I call out I receive a fast busy the yellow light on the board comes on as if it is in use. I also get a error of POOL EMPTY. Could this...

Thanks Merlinman for all the help. It turned out to be the 100 ds1 card put the new one in and was able to add the channels. The system is setup to Hybrid/PBX.

I tried install the b channels that way and I still get the error tone.I have another 100 DS1 card coming so hopefully that helps.

I am having a problem installing the bri channels on a Magix R 4.0 v 7.0. I set up the 100 DS1 board for pri but I can not install the b channels. Am I missing a step or doing something wrong.

I tried to change the 0 to a 1. what I did was change route 9 to 0 remove 1 digit and add 1 to make it 1591. It only rings to the operator as known did. The call never did ring the analog port.

We are installing a new PRI on a legend 7.0. Every thing seems to work, but two of the line ported to the PRI are xxx-8381 and xxx-0591 (both of which are faxes) is there any way on change the 1st digit to a 2 or 3 (2381, 2591) so I can install these two number to a single line port for faxes...