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Yes these switches are both Sx200s with LS trunks on LS/CLASS cards and yes both trunks are locked up, when I short out one of the locked out trunks and return it to service so does another. I thought it would have something to do with supervision from the CO, but I was wondering what I should...

I have two SX200 systems that every once in a while will have 3/4 of their trunks seized but no one on them. I believe this is caused by them doing trunk to trunk transfers. I am afraid that I am missing something in Form 13, but I have other systems with the same settings in Form 13 and they...

Is there other ways of setting which lines ring on which phones other that forms 603 and 604 on a 1232? I ask because at a hotel that we service, the main set at the front is the only set that rings even though in forms 603 and 604 all jacks are programmed to ring immediatly on all lines. What...

I programmed in a simple CCR tree on a CICS. Whenever I press * during the greeting I go straight to the attendant even though I have it programmed to repeat the greeting. Any idea why this would happen? Thanks

Thanks a bunch!

I checked the programming of the voicemail card and for "message life" it was set to 0. If 0 represents the factory default, what is the actual factory default for "message life"?? Thanks

Yeah, it was just the messages, none of the greetings or mailboxes got erased. It doesnt make alot of sense. Thanks for the post.

Over the holidays I had a customer loose all the voice mails on their Sx200 system. Aside from the "message life" option, is their any other options on the Mitel Express Messenger card that would cause the system to delete old and new messages? Thanx a million!

It wouldn't be that because it actually happens mid-conversation, but thanks for the post.

Thanks for all of your input. I believe they are running at DR 4.1, I think I will change their park mode from lowest to sequential because they do recieve a large volume of calls.(Thank you Sphoneman). But I do have one last concern, I have had problems with volume on sets going up and down...

Thanks for the prompt reply. I saw it happen one time and they were trying to pick up the calls immediately. I think it might be a glitch or I am wondering if a faulty power supply would cause this problem? Thanx luv2ski. Pretty hard to ski in Alberta right now cause it is -35 degrees...

I have customer with a MICS that when you park a numerous calls, when you try and pick them up at another extension, you end up picking up the wrong call. It is like the callers are being bumped to different park codes as calls come in. Has anyone ever experienced this before and if so, how...

Where can I find a listing of alarm codes and their definitions. I need to find out what "ALARM 75 44-0" is. Thanks!

I am working on my first PRI card install. I have only done NSUs up till now. I always did the LAN connection to program using IMAT, but for the PRI card I cant connect because the card is a referb and I am afraid the ip address isnt 192.168.1.1 or that the PRI card doesnt support the LAN...

I have come across this problem 3 times now. I always install the Express Messanger VM card in slot 8 of of the first SX200 EL cabinet. About a month from the install date I get a trouble call about customers getting dead are when they call the VM. Ports on the card answer the call but do...

Thank you. It turns out that it wasnt the PBX that was causing the problem. It was the customers PMS vendor. Have a good weekend! Bryan

I have never seen any settings for PMS or Form 11 in the handbook, but I will have another look.

I was just wondering what settings everyone uses in Form 11 for a Dataset 1103 on an SX200 EL 19 3.2. I ask because I am meeting with a customer and his PMS vendor who is saying that the names of the people in the rooms are not updating themselves when a new guest checks in. I am wondering if...

Thank you!

Thanks guys! I will try these things out.