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i had issues with ec500 with IOS 13 but not really calls rejected but going straight to Voicemail on the i phone with out ringing.. Try checking in settings / phone / Silence Unknown Callers. I had to make sure this was off. Good luck

CMS ACD calls VS TASKE Total calls off'd For a Split/Skill summary monthly report CMS (version 14.1) reports 26194 ACD calls with 1110 Aban calls. (= 27304) TASKE (version 8.9.3283.0) reports 27077 Total calls Off'd with 1097 Total Long Aband. (= 28174) I am trying to figure out how these...

Mike, Got a doozy. I wonder how these can have different L2 Audio / signaling ??? Dave’s phone 13132 (9640)FW3.00 L2 Audio 6S L2 Signaling 6 L3 Audio 46 L3 Signaling 46 ---> Mike’s phone 13584 (9621G) FW6.020S L2 Audio 5 L2 Signaling 5 L3 Audio 46 L3 Signaling 46 Both phones in the same...

I want to Block agent from seeing who is calling the ACD

is there a way to not show the caller ID on ACD calls. Our help desk team looks at the phone and ignores problem callers.

dial # after the number to get out faster.

Can you dial your cell 91949378**** from a phone within the system trying to make the call? YES Are you sure 91949378**** is in the ars ana table? it was but had the wrong route pattern. I changed to route pattern that 91952814**** had and now the call goes through! WOOHOO Perform the command...

Any idea what: Local Call Preference=n : Is???

When I have the 91952814**** phone number in step 03 it works when digit =1, I put my cell number 91949378**** in step 03 and it does not work when digit =1... PBX: display vector 25 (page 1) 7-10-2013 12:46:31 CALL VECTOR Number: 25 Name: MAS****-TEST Multimedia? n Attendant Vectoring? n...

I have a strange problem. Below there are 2 traces: --TOP TRACE WENT TO THE – 91952814****(good)– Bottom trace skipped my input replayed (collect 1 digits after annc 76111 for none) (BAD) Any ideas ???? list trace vdn 13502 LIST TRACE VDN vec time...

Just a tip in discovery mode, just hit # to restart it.... the * to program yadayada

Verint 7_8sp1_16patch78148 / Avaya CM 5.2.1 I am asked to make a change tonight on the Verint server: Encrypt media stream Set to YES. will this break the calls being recorded? The message states that I will need to restart the recorder. it also says that the maximum storage capacity...

ok Telecom GURU's This is the best place to get answers... Here is my issue: When I vpn to the network, launch One X, then check my voic3eail or have to put in conference bridge the digits are sending twice. why is it sending twice? This only happens on a VPN. When I'm on network one x...

So there is no way to add the speed dial icon to the HOME buttons? I need need need to add speed dial to the help desk.

Is there a way on the 46XXsettings.txt file to add a favorite to all phones that would have the help desk number ? I want a button on all phones that dials a 5 digit number.. ################### Home Idle Timer ######################### ## HOMEIDLETIME is the idle period in minutes before...

redphone won the STAR! Thank you. Got it done in less than an hour. Avaya033 - thank you for your post as I will test this out... Thank you all for the help!

Hello, I have about 600 DID numbers and the users always dial 10 digits to call each other. How can I force the call 91319####### to strip out 7 insert a 1 and make a 5 digit call? I think I am stuck on route pattern where it looks at Grp. No. This is a trunk group to PSTN? How can I make it...

the cce 3.0 not supported on win 7 so I have to upgrade CCED /// good luck

try display system-parameters customer-options page 6 http://avaya.dwalin.ru/communication-manager/bcms-reporting-for-masses-part-1-real-time-statistics/

Hello, Is it possible to get the 3641's working without an AVPP? CM5.2