Search results for query: *

For legal issues we need to capture all messages left for sr mgmt. We currently forward all messages as a wav file to email and archive them off to a stored database.. Is there a better way to do this?? Currently running 5.0.. SU07

Would anyone know if CCMS 6.0 is a DOD Compliant

Sorry no updates

Thanks for all your responses.. I have checked the global setting and we are set for "longest total timee since last acd/acd call" We have call forcing enabled and ran reports and agent is not returning calls to queue.. I will follow-up with sups regarding assignments.

I have a feeling the agent is doing something. We're running CCMS 6.0 and are up to date on all patches

I had a situation today where an agent showed idle but the skillset displayed several calls waiting in queue. All programming was checked and when I walked passed the agent he realized we were on to him and all of a sudden he started receiving calls.. I've tried to duplicate this condition and...

When installing CallPilot Desktop Messaging 4.04.04 into a Lotus Notes 6.5.1 iNotes/Webmail, mail-file/template, the CallPilot Desktop messaging functionality does not show the CallPilot Desktop functionality. When looking at the mail file through Notes designer client the components are there...

Quick question....is there a specific delay (in seconds) following a call where hitting the not ready button is tagged as "not ready" vs "post call processing"? For example, if a rep hits NR within 5 seconds of a call ending, it tags as Post call processing...but if later than 10 seconds...

Is there a way to program a set to automatically go into Not Ready when the DN key is depressed.

Is there a way to create an admin access class to allow mailbox Adds/Deletes and password resets?

HuntClub, Just make sure and inform your pbx support folks to make time changes off-hours. We had a problem were our pbx technician was always changing the time in the pbx to match the time on his pc.

Is someone resetting the time in the PBX? If so you should be able to see it in the alarm monitor. Description will show.. Step time adjustment has been made.

How are "ring no answer" or busy DN calls pegged in Symposium. Agents will call phone numbers that are either busy or ring no answer. Real time displays will show the incall staus as busy and the DN/IN & Out column will be blank. Agents are doing this to keep their not ready times low. How...

Private display name: (works fine) John_private_display It won't save the default name: SYMP_John_private_display Or if I try to change the public display to: John_public_display Thanks for your help

What are the proper steps to make a private realtime display public in the web client. When I try to make a private display public I come up with the error "The new display name has invalid characters. Only English characters,....." I've tried everything. Any ideas? SWC 4.5

Thanks for your reply.. What statistic column in the agent desktop display would show the individual agents time in state in not ready? We're running SCCS 5.0 with SWC 4.5.. We're using Call Forcing in call presentation. We have shifty agents who like to play around with not ready keys, dn...

Would anyone know of way to alert an agent when they've been in a Not Ready state for a specific length of time. The reason I ask is because agents "forget" to go back into a ready state. Or for some reason the phone will go into Not Ready without them knowing.. Must me gremlins... Just...

We ini'd the system last night and it cleared the Bug codes. Thanks for your help. H2O

I just removed all programming for an old octel voice mail system and we started getting all these bug messages. Any ideas? Opt 81C Rls 3 BUG502 BUG502 + 0066CD02 00939778 009399DC 00939B90 018D5A4C BUG502 + 018D1234 018D0E9D 018C8FD0 08C1F792 0092F71F BUG502 + 0092E0CE 0092DA0F 0092A6DB...