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Thanks John. I rather thought it'd be a long shot.

I'm looking for a way to change the day/night setting remotely? Here's the scenario: During the day we route a lot of our calls (using IDC) to an ACD for our receptionists to answer for our clients. When the last receptionist leaves for the day they hit the day/night button on our one M2250...

MICA = Meridian Integrated Call Assistant. Its a Nortel product. I think its just called ICA now. Nortel dropped Meridian from a bunch of names (MICA/ICA, MIPCD/ICD, MIRAN/IRA, etc...). http://products.nortel.com/go/product_content.jsp?parId=0&segId=0&catId=-9261&prod_id=32860&locale=en-US

Thanks John. I figured I might be outta luck with the IDC translations. Being able to get 10 digits out of TAPI would be sweetness though. Anyone know how to make that happen?

Sorry. WRT question 1, I meant I could only translate to 8 digits not 10 as I wrote originally.

Hey. I've got two IDC questions that have been plaguing me for months: 1. When I do an entry into the IDC table (LD 49) it won't let me put in a translate-to number larger than 10 digits. A workaround is to translate to a phantom extension that forwards to a number larger than 10 digits but I'm...

Here's the situation. We have two users with M2616 phones. The PBX is opt11c (or successession 3.0 these days i guess). At present they each have their own extension (very basic setup). Phone1: 3648 Phone2: 3675 Both phones are also configured to forward to other extensions on busy/no-answer...

Are there any books out there like 'Meridians for Dummies' or such? I'm looking for a good tutorial and reference on my opt11c and also on OTM. Otherwise the learning curve is just so slow. I know enough to keep the system going and make small changes but that's about it. When it comes to...

When using an ACD how do you setup the call order? Isn't it going to default to Linear instead of round-robin? I tried setting this up earlier this week and have it screwed somewhere. What I'd really like to do is get all of the available ACD agents phones to ring at once (they would prefer this).