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Typical User Extension on M3903 TN 035 0 00 02 TYPE 3903 CDEN 8D CUST 0 FDN 2323 TGAR 1 LDN NO NCOS 5 SGRP 0 RNPG 1 SCI 0 SSU LNRS 16 XLST CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLA CRPD STSD MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1 POD DSX VMD CMSD SLKD CCSD...

I needed a separate line for inbound calls from Customer Support to ring 20 phones. Since the M3903's had the CSD on KEY 01, I moved it to KEY 02 and put the MCR xxxx at KEY 01. I then had a problem that if someone was on the phone on their main extension on their phone, and recieved an...

Thanks luv2ski, that cleared up a bit of confusion... is longest idle the only one of the 3 that puts people to the back of the queue if they make or recieve a call that's not from the ACD? Weasel stated Round Robin would still put calls through from the ACD regardless of if the user is on the...

Thanks for both of your quick responses. Much appreciated, and has started me on the right path. Yes Jerry, those are the three choices, currently it's set for longest idle. Would someone take a moment to give me a brief description of each of the three options, and how they function...

Hi, I've inherited a system after our corporate phone guy got the can, so now being the only one in this building with any technical knowledge, I now do the phone system as much as possible, or call a contractor... I've been posed with my first problem. We have Loan Counselors logged into the...