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  1. dsheckenkamp

    AA stuck in loop, doesn't go to VM

    It was actually quite a while (a month) before it was noticed. I found it while testing after re-setting the time for daylight savings. Because there are faxes that are retrieved through x200 VM via x198, the voice aspect was ignored by the receptionist. Our VM Server is an Avaya w/Intuity...
  2. dsheckenkamp

    AA stuck in loop, doesn't go to VM

    I tried but we didn't catch the problem in time so they won't fix it without charging us again.
  3. dsheckenkamp

    AA stuck in loop, doesn't go to VM

    Hi, We had a phone tech setup an automatic night message (starts at 5:00 PM and stops at 8:00 AM) on our Merlin Legend (I believe it is ver 5) phone system. The AA answers calls to the main number and you press '0' to get an operator. If the operator doesn't answer then x200's VM (the...
  4. dsheckenkamp

    Need extension to ring at admin's desk first...

    Ok, I posted the wrong ext in my second post. Pepperz's post works great for doing the opposite of what I need. Here's a new summary of what's needed: person calls x125 (boss) admin's phone (x159) rings 3 times then x125 rings 3 times after admin if phone isn't answered (or both ring together...
  5. dsheckenkamp

    Need extension to ring at admin's desk first...

    Alright, this is weird. That is what I tried originally but both extensions ring at the same time (I believe 6 times total). There is no delayed ring on x159. Any ideas?
  6. dsheckenkamp

    Need extension to ring at admin's desk first...

    Hi, I'm very new to working with phone systems (IT background) so please forgive my ignorance. I'm trying to get x125 to first ring at the admins extension (x159) for three rings and then to ring 3 times at the normal extension and finally go to voicemail if not answered. I've tried to setup...

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