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  1. Rikitikitavi

    Lines not releasing

    Wow. I would never have gotten this far without everyones help. Thanks! I am in touch with a Nortel tech and will have him check it out on my end and give me the info that I need to take back to the telco. I spoke with Bellsouth and the rep said that the only info he had on DS was for "trunk...
  2. Rikitikitavi

    Lines not releasing

    Top-right of the unit, that is.
  3. Rikitikitavi

    Lines not releasing

    Actually, I meant KSU... I'm new to this terminology. I've been poring over so many pages of Nortel info... I must've picked up BCM somewhere. In any case, I called Bellsouth to ask about DS and whether or not it is a feature that they have to "turn on", and they had no idea what I was asking...
  4. Rikitikitavi

    Lines not releasing

    Oops.. oh yeah... and thanks for any help- in advance... this is driving me nuts and two seperate service people have given me a vacant look when I asked this question. I love the phone system and all the features, but customers are constantly getting busy signals or being rolled over to an...
  5. Rikitikitavi

    Lines not releasing

    It does say DS on the KSU. Is disconnect supervision a manageable feature... i.e. could it be turned off?
  6. Rikitikitavi

    Lines not releasing

    We have a Nortel 824 BCM with 4 lines set up on a hunt group. I am constantly having to manually release lines that are not dropping after employees finish calls. I have checked, and all the phones have autohold set to "N". I have instructed everyone to hit release, but our phones are...

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