Wow. I would never have gotten this far without everyones help. Thanks! I am in touch with a Nortel tech and will have him check it out on my end and give me the info that I need to take back to the telco. I spoke with Bellsouth and the rep said that the only info he had on DS was for "trunk...
Actually, I meant KSU... I'm new to this terminology. I've been poring over so many pages of Nortel info... I must've picked up BCM somewhere. In any case, I called Bellsouth to ask about DS and whether or not it is a feature that they have to "turn on", and they had no idea what I was asking...
Oops.. oh yeah... and thanks for any help- in advance... this is driving me nuts and two seperate service people have given me a vacant look when I asked this question. I love the phone system and all the features, but customers are constantly getting busy signals or being rolled over to an...
We have a Nortel 824 BCM with 4 lines set up on a hunt group. I am constantly having to manually release lines that are not dropping after employees finish calls. I have checked, and all the phones have autohold set to "N". I have instructed everyone to hit release, but our phones are...
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