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Well, for now I'm trying to see if work at the base level first, I put the nightgroup as a OOS Fallback in the huntgroup. But now I'm leaving for home :) I'll try it on tuesday, and I let you know. (monday it's a holiday here, in Canada). Thanks for your help, have a great weekend see you...

@TheProvider: Yes I setup a button on my phone to Set HuntGroup OutOfService, and when it's in night mode I see the triangle beside it, I'm usin a 5410. @Intrigant I don't use analog phone here so I don't have any analog port. I program the almost same thing on 3.1 at another site last year...

Well, when I look at the System Status,(I put different user in each group to see what going on, user1 in group DayAnon and user2 in NightAnon). So when I dial the group number (791 Day), the phone of user1 is ringing when In Service, wich is normal, but when I switch the DayAnon to Out Of...

Thanks Provider, Yes I did tried it and it doesn't work I did that a 100 times in the past and it had always worked. That's why I'm try to know if it a bug in the release... I will continue to tweak it.

Thank Intrigrant for the info, Everything you just said make alot of sense, but it doesn't work, weird. I'm running on IPO500 fw:4.0.7 and vmpro 4.0.18, do you know if there's a bug with this release? Because when I put the DayAnnouncement, out of service, it doesn't go to the Fallback...

Hi, I want to setup a night mode button on a 5420. Usualy it's pretty simple and a strait forward operation, but here, of course, I want something a bit more sophisticated. I want, by pressing the night mode button, that the voicemail change it's menu. Exemple: in the voicemail I have two...

Thanks guy, the problem was that I used version VMPRO 4.0.15, and a bug in this version grayed out the MAPI/SMTP option therefore I wasn't able to select the services that I needed. It was solve when I updated to version 4.0.18

Hi, I'm sure this question has been answer before in this forum, but the search engine is down :(. I need to use the voicemail email option for the voicemail. I entered all my SMTP server setting correctly but no email is send, I tested it, and I don't get any error from IP Office. What do I...

Hi, Finally it started to work with no apparent reason, now I'm scared :) Thanks alot guys for your help. (BTW I used everything that was supply by Avaya). Chris

Hi tlpeter, I upgraded the IP500 without the DS16, I did not received the license when I updated the IP500 at version 4.05 Chris

All Right, I did try to plug the DS into another expension port, but with no result. Here a snippet of the log taken from Monitor ********** SysMonitor v6.0 (5) ********** ********** contact made with 192.168.42.1 at 09:48:33 22/6/2007 ********** ********** System (192.168.42.1) has been up...

@tlpeter When I plug a phone on it, the phone start to boot, but on the 5420 it get stuck on the first screen that says please wait... on the 5410 I see nothing except the three appearance and on a 5402, absolutely nothing happen. :(

aarenot: I already did that :( tlpeter: No I don't seen it in the manager when I open the config. Thanks

Hi, Unfortunately I don't have a 406 or 412, and yes I used the blue cable that comes with the unit

You assumed right, the IP500 was off, then I waited to turn it on until the green light on the DS16 was green.

Hi, The IP500 have been upgraded from 4.0.0 > 4.0.5, without any problems, but I did it without the IP400 DS connected (I did not have the right license at that time). I soon as I got the license, I pluged the IP400 into the system server (IP500), the green light on the DS turn on after it...

Hi, I just got a new IP500, and I'm trying to hook up the 16 ports IP400 DS, and it doesn't seem to be able to see it. I have the license for IP500 pro which is installed and valid. I connect the DS and reboot all the units, then I go in the upgrade menu, and I see only the IP500, when I try to...

Hi, Is it possible to program a key on a 5410, that once press by the agent, it will warn the supervisor of a problem with a client. Then the supervisor can listen the call from his phone, then whisper to the agent on how to manage the situation? Thanks

I forget... Make sure that you program to phone correctly, to point fileSrv adress point to the tftp server:)

To make all the phone boot, make sure you are using a tftp server, if you don't have any, leave the manager open at all time. Make sure the 46xxxupgrade.txt and 46xxxupgrade.scr it's available and all the .bin files. You can always reset the phone with the folowing key combinasion: HOLD+73738...