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I need help! One of my co-workers phone buttons are no longer working. The buttons give you that distictive sound when you touch them. There is a dial tone and he can only answer the phone if its transferd to his line. It will not allow me to log on to it as Administrator at all. Every...

We have a mailbox which callers can choose for basic company information ie address, fax... they get to it through the company directory. Its mailbox 600, not sure if that is a default for this type of mailbox. Callers can only listen to the information, there is no voicemail cababilities. I...

Can anyone tell me how to change the name that a caller would press into the Company Directory feature. Basically, when you call my company right now you have to enter Brian in the Company Directory to get me... and I'm Amanda. I have changed the display name and recorded my name for the...

Thanks for the response bcpaul. Unfortunately it didn't work. When I entered the 1 for the tree the only options were to build or quit. I did find instructions for Flash - which seems in line with our voicemail system. Thank again for all the help. I think I am getting closer to a solution!

I think the vouicemail system is a Norstar 6x16. Just to clarify again, I need to know how ro re-record the auto attendant. Thank you.

I really don't know. I looked at the system and it only says Nortel Norstar on the box. Its about 2ft high and one foot wide and light grey. I sound like an idiot but I really don't have much information on the system. I replaced the person who spearheaded the installation and he left no...

Does anyone know how to re-record the message for the Auto - Attendant? I just started a new job and they want the auto attendant re-recorded because it is not accurate any longer. I just need to know what Feature keys to press and what the guidlines are to follow. The model number is M7310...