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Doh! Why did I over complicate this? Thanks for the refresher..

I am sure this has been asked and answered, but I did not find it. I have an 800 number coming in to my CS1000 on DNIS 6004. I plan to build an ACD for that number and point it to a user's phone. But, I would like for it to display a name associated with the number (in this case WHOLESALE)...

I have 2 CLID entries. One for DID and one for everything else. For what it's worth, I had to change our RDR OPT from CFO to CFF so we could forward this phone to a long distance number. I was actually surprised to see caller ID pass through. When I set my phone to use CLID 1, I see the...

I tried that and it worked on my extension, but not on his. This is odd.. As long as the MARP has the new CLID, it should work right?

Is there a way to set the caller ID going out over PRI's to something specific for a DN? We have an extension that gets forwarded at night to a cell phone and we do not want inbound caller ID relayed through to the cell as it is today. I know I can block it using CLS CLBA, but I would rather...

This BCM is on 1.00.2.04.j. I have downloaded 2.0, but I will need to get new keycodes before I can upgrade. Patches on these units are confusing because there are so many versions of the BCM50. Thanks!

I know this is related to a BCM (I posted a similar question there), but you all have helped me a lot in the past. Maybe it is more of a general analog trunk question. I have a BCM 50 with 3 analog trunks coming in from Bellsouth. The BCM is set for auto-answer to auto attendant on each line...

I have a BCM 50 with 3 analog trunks coming in from Bellsouth. The BCM is set for auto-answer to auto attendant on each line. The problem is that every so often the trunks are hanging as if they are not detecting disconnect. Unplugging the line and plugging it back up normally fixes the...

I have a small group of users that share an MCR line. It is an emergency help desk line. The problem is that I don't see any data in my CDR records for this number. It is on key 2 on each phone. Will the CDR be associated with the Prime Line (key 0)? I need a way to see how may calls are...

I recently built a new CPS. So far it is working great, but it leads me to ask some questions about backups. I have a BackupExec server with an LTO2 drive attached, then I have the CPS with 800GB of storage for backups. I need to maintain some offsite backups. Should I backup the CPS or...

Been a long week guys :) take it easy on me this time! Thanks for the replies..

I have a very simple ACD with 3 agents and a supervisor. I swear this thing was acting right before I went to lunch! The problem I have now is that calls get the night treatment even if there is an agent online, but in MSB. Should that happen? I really need them to queue in case my agents...

When you enable HTA, Call Wait no longer works. Here is my config now. Call Wait isn't working, 2nd calls go straight to voicemail. TN 61 2 DATE PAGE DES DES CHRIS TN 061 0 00 02 VIRTUAL TYPE I2004 CDEN 8D CUST 0 ZONE 001 FDN 6789 TGAR 1 LDN NO NCOS 4 SGRP 0 RNPG 2 SCI 0...

I have tried all of your suggestions and have had no luck. No matter what I try, the second call never gets voicemail. This is very simple if you are using 2 lines and not Call Wait. I just need it to forward to voicemail from my first line no matter what so busy greeting will work. Chris

I tried that, didn't help.

I noticed after I posted this that I had removed the CFNA number. I have corrected that and voicemail works for the first caller, but not the waiting caller..

I am trying to turn on call waiting for an IP set instead of having 2 lines. The reason is because with 2 lines the call hunts and then rolls to voicemail, therefore we loose the busy greeting in Callpilot. I have turned everything on my set to allow call waiting and it works. But, calls are...

I will check the patches again, but I am pretty sure we are up to date as of last Thursday. I have also noticed some problems with the caller list, so maybe there are some patches I need. Thanks for the reply..

We upgraded from Succession 3.0 to 4.5 last week. Since the upgrade, the headset button on i2002's and i2004's will no longer work as a speaker button. A lot of our employees are used to using the headset button instead of speaker button because it is closer to the dial pad. Is there a way to...

We found the problem. If your network (or in my case VPN equipment) does not support 802.1Q you will have this problem. In my situation, I had 802.1Q support enabled in my Node / QoS settings. My Netgear VPN routers do not support this tagging, so either the tags were being stripped or the...