Have you configured Call Pickup Groups? You can put all the phones in the same Call Pickup Group. When the phone is ringin anyone in the same or different Call Pickup Group can answer the call that is how I setup small branch offices.
Remember the button next to each line changes color depending on the state of that line. For instance, if the user is off hook the light will be red or flashing amber when the phone is ringing, etc...
Also, unless the receiptionist wants to go deaf. I disable ringing for idle and active on...
Lookup "dial peer" and "connection plar" Plar statements are for inbound calls to route the call to an ip phone. The dial peer statements are for inbound and outbound calls.
From a production router that has a VWIC 4port FXO in a 1760V. The client is running CCM in a centralized deployment...
You are right that ##* will unlock the phone. Look at the padlock icon in the upper right corner. If it is locked, then type "##*" and that will unlock the phone. Also some settings cannot be changed until you set the DHCP Setting to NO. Should be option 29 (or somewhere near option 29)
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