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  1. oruvan

    Real-Time SDK Compatibility

    Can you please tell me where you go the SDK from ?
  2. oruvan

    Nortel Open Developer

    Folks, anyone out there who is a member of the Nortel Open Developer program ?
  3. oruvan

    Real time API toolkit for SCCS (RTD).

    Can you please tell me where to get the real time API toolkit for SCCS (RTD). It is basically the below 4 files supposed to be on the Symposium Server CD. I was not able to located on our Symposium v4.2 Server CD. \iccmsdk\WNT\RTD\EN\include\nirtdyp.h \iccmsdk\WNT\RTD\EN\include\nirtdapi.h...
  4. oruvan

    Symposium exporting real-time data to external application

    Can you please tell me where to get the real time API toolkit for SCCS (RTD). It is basically the the below 4 files supposed to be the Symposium Server CD. \iccmsdk\WNT\RTD\EN\include\nirtdyp.h \iccmsdk\WNT\RTD\EN\include\nirtdapi.h \iccmsdk\WNT\RTD\EN\include\AGTSTATE.h...
  5. oruvan

    Agent Monitoring

    I would like to query from the database the status of an Agent whether he is Logged, Logged out, ready or in Not ready state. What tables do I need to use, Is there any other Real Time API's available to do the above. Thanks
  6. oruvan

    Real Time Data API

    We have a symposium software in house, interested in setting up email alerts when Calls Waiting is > 5 etc..This information is available only in the real time cache and is not stored in the database. I was told there is a C language API to interface with the real time data is available. Any...

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