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Simple answer...and the correct one. I really feel stupid now. I thought I had tried that but guess I missed the keys below the display. Thanks for the quick reply.

Our M7324 will not respond to any buttons. I tried to even go into features but can't because that button doesn't respond either. I tried unplugging phone a few minutes and seeing if it would reset but that didn't help. Anyone with any suggestions???

By the way, thanks in advance for being patient and trying to help me out. Your doing more than SBC has done so far.

No, I do have a 3rd party software, RSI Telecost, and the CC Reporting from the optional software on the CallPilot Cd. SBC sold us the 3rd party software saying that it was the only way we could get both inbound and outbound stats to appear on the CC Reporting from the CallPilot Software, which...

That is the software that I am talking about that will not display the outbound call data on summary reports.

There are some stats there, and outgoing calls do appear hear, but I need the outgoing data to appear in the Call Center Reporting Summary reports. There I can see abandoned calls, times of outgoing calls, their average times. The reports under the CallPilot 150 programming screen don't show...

I have the Nortel Norstar network with CallPilot 150 and SMDR6 and a 3rd party program From RSI called Telecost Voice and Data Management CMS. I can not get outbound statistics on my CallPilot Call Center Summary Reports. The stats appear on the agent reports but not on the daily summaries. This...

Yes, am running web interface from pc for the call center. This is not a new install, has been up for almost 2 years like this and now I have inherited the nightmare. I have basically had to teach myself what I know because my vendor, SBC, will not supply support for a product that seems to have...

I have the Nortel Norstar network with CallPilot 150 and SMDR6 and a 3rd party program From RSI called Telecost Voice and Data Management CMS. My problem is with my summary reports under the Nortel Call Center Reporting. I can not get outgoing data to apprear on the summary report. Outgoing...