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You could try something as simple as deleting the old task, and creating a new one.....I had a similar problem, all the settings were correct, but no updates occuring. When I created new task, worked fine...give it a try? T.

Thanks guys, Problem now sorted. Old agent is history, shiny new one in place, working perfectly well. Aprreciate the help. T.

Ooops. Too late..... Any way to remove the agent safely, other than by deleting the folder in the C:\ drive? (Have manually installed VirusScan 8.00 and sdat 4430 in the meantime - update still not working though.)

Hi, Just wondering if anyone has come across this problem. Just checked the DAT Definition/Deployment summary, and found one of our machines out of date by a fair few updates. When I checked the users pc, it refused to update, and gave details of the following unhandled exception error...

Followed your advice, and now it all seems to be working. EICAR tests generating both network and email alerts. It was the adjustment to the Virus Scan Alert Manager Alerts Policies that did it. Thanks very much for your help!! Tom B.

Hi, Got a bit of bother with out ePO software. I have inherited looking after the Anti Virus systems, and I am currently trying to work out how to generate a warning when a virus etc. is picked up. The guy who installed it all is long gone, and I really would like to see if I can crack this. We...

Problem was due to full disk - 4420 was fine.

Hi, Hope someone can help. Tried to run latest SuperDat on NT4 server this morning, but received error message "Unable to get compressed files from zip". If anyone has any ideas what could be stopping it from working as normal, please let me know, as it is our email server! Has anyone else had...

Well, deleting and recreating the scheduled task seems to have worked! Thanks a lot folks. And I'll just try and be patient re the task log...... :o)

Well, the system was doing a pull from the repository originally, but as suggested, I have deleted the task and recreated it. I would have checked out the task logs - except they just hourglass and don't open, and become non-responsive. Which is a whole new problem in itself, I guess...

Hope someone can help. Have inherited a ePO 3.01 system, which has been running smoothly for a while, but the latest DAT update is not showing up in the repository. The agent seems to be running fine, and the scheduled tasks look like they are doing what they should be doing, according to the...

Yup, we have NT, Windows 2000 and Windows XP in the same office. There are plans to migrate everyone to all XP soon......I hope!

Found the answer meself - Remote Registry was disabled. Too much hardening, methinks.......

Hi, Hope someone can help. We recently configured a new server to run Windows 2003, and installed DHCP/WINS servers successfully. These ran fine until we renamed the server.... now WINS manager is telling us it cannot find the WINS server- "The error was: the network path was not found." I...

Hi, thanks for replying. Ok, the tape was labelled TUESDAY, the destination media is set to * for both jobs, it's set up to "Overwrite same media name or blank media" in Options for First Backup Media for the first job, and Append for the second job. The Additional media options are also set...

Has anyone else had this happen to them? I am running BrightStor 11 on a Windows 2003 server. I run a custom backup schedule, 2 jobs a day on one tape, 1 differential, and one full backup. (..Backing up different files.) The other day, the first job, set to run at 9pm, failed with this message...

Hi, As I understand it, Windows 2003 server does not support the DLC protocol any more - anyone know of any way I can still run the firm's LaserJets on my new shiny server running on Windows 2003?? Any help/ideas would be greatly appreciated, Loafster

Hi, Can anyone help me out here? I have set up a daily backup job which ran fine in testing, and on the first night. Accordingly, I switched the tape (formatted as DAILY, labeled as Friday) and confidently expected it to work again the next night. However, it failed, with the alert email log...

Just asked the same question, then worked out the answer myself - you need to delete the events you currently have, then replace them (with your selected configuration) and the job alert ticked, before you press the Add button. In other words, start from scratch, select the Completed...

How? Every time I click in the box, it doesn't save the option in the job script, using BrightStor v.11. Can anyone advise?