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Adding some additional lines to call center trunk group. pbx tech is saying the new lines need to be ground start, same as trunk group type to work. Local dial tone provider is saying all their lines are loop start even the ones we currently use on this trunk group??? Trunk group has...

what does this process "LEAVING VECTOR PROCESSING cid 6111" mean??? This is showing up in my list trace of my vector under step 6. Step 5 in my vector is route-to vdn Step 6 is stop Thx

smokingjoe, I would think that, but the callers are calling back saying they heard a click sound before the call terminates. They aren't saying they hung up becasue of dead air. Some say it sounds like someone is picking up then they are cut off.

Here are they are. If not missing the music step, what other types of problems could be the culprit? Number: 230 Name: Cust Rel_2 Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n Basic? y EAS? y G3V4...

Calls are routed to call center via vectoring. Some of the calls are being dropped before they reach agent. We don't use moh, but the for some reason the creator of this vector has it in the steps. Is it possible the calls are dropping because it doesn't get the expected moh. The call center...

Have Communication manager and use loudspeaker paging. Failed to mention we have 3 sites on one dialplan. All Zone will page all 3 sites. Only want page to be hear at the one site that has two separate zones setup on it. Also having problem with noise when paging at this site. Have changed...

Please help... One location has loudspeaker paging setup on 2 aux trunk ports , two tacs. During an emergency to page the entire plant we have to dial each tac and page zones separately. The plant manager wants to only have to dial one tac to page all. Our business partner is tell us this...

Can anyone give me some insight as to how close this function is starting to resemble telephone? My boss is asking and I'm haven't got a clue, not sure what his motive is? Any insight.

Can someone tell me simply if we have a S5800 Media Server/ (5) 650 Gateways at our main site and two remote sites both with CM4 S8500 ESS/(2) G650 Gateway. If our main site was to let's say blown up, or be flooded under water, equipment completely destroyed. Could I route calls directed to...

no bridged appr, phone is not forwarded and no SAC is not active. Can anyone think of anything else I can try?

checked the list usage ext xxxx checked coverage path is okay, no vectors.

Need help. I have a ext that the phone rings once and the display reads "outside call to outside call". The call doesn't register on CDR or on a list trace. This is occuring several times a day on this ext. Any suggetions?

Has anyone had this problem. We could not access the Audix hunt group by dialing XXXX when we changed it from ACD to UCD type. With it being a ACD its causing audix ports to use our limited call center licenses. Appreciate any info on this. Thanks

Thank you guys for all your help with this. After about 1 week of going between the Avaya group and our IT dept, the c-lan board was reseated and now the link is working fine.

Avaya dialed into the switch to and busied out the link. The c-lan is connected via ethernet switch connection to the network. And I checked the physical connections their okay. Can you or anyone think of anything else I can check. Thanks in advance!

I'm gettin this error msg on CMS realtime split/skill "ACD Link is down" I've status the definity G3, and it says the link is connected/in service/idle. The board where the c-lan card resides has a fast blinking green light on it. Don't know what this means. Please help

Our pbx keeps getting phantom displaying "1 plus dialing unknown name" the calls comes in consecutively, 10 to 15 minutes intervals at various times during the day, and last for about 1 hr then stops until the next time. Not sure where to start on this one. Anyone have any suggestions?

Thanks so much, this info is helpful. The line is already assigned to hunt group 7 for the vm. The manual I have says you can program line to only one hunt group. Does this mean other than the vm? I really though I could somehow program the system to transfer to vm on busy without the need...

Please help. We have a partnerII R3 system with partner mail vs. We have one users who wants a personal line. We have progammed this and everything works, but when he's on a call and another call comes in it gets a busy signal. The voice mail doesn't pickup.

Please explain to me like I'm a dummy (mainly because I know just enought to be dangerous). Is it possible to create a report of incoming and outgoing phone numbers with CMS Lite (if you will) if you don't have any type of call accounting or Call detail reporting software on your switch. I...