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jcarroll01, can you let us know how the one hour limitation can be sidestepped? I'm trying to do this for a custom cbc report.

Does anyone know if or when Nortel will be making CCMA compatible with IE 7?

Has anyone experienced a problem on Symposium Web Client 4.5 where several agents' states on the agent real-time display show the exact same time in state? Their times appear to be synchronized in some way where several agents will be in Not Ready, let's say, and when the state changes, it...

There is a known bug in SU06 that causes this problem. It was corrected in SUS0602.

I agree with sandyml, double-check that everything in the SECC has been entered correctly. I once had this problem and it turned out that I had typed in the wrong IP address for the PBX when I went through the Server Setup Config. Also, make sure that you are logging into windows with the...

You might try the dbo.AccessRights. The data dictionary shows that it contains fields for all desktop users and their assigned access level.

I've seen a similar issue when the installation has been performed from a network drive. If you haven't installed from a CD, I would try that.

Short calls only appear in two tables (views): AgentPerformanceStat and AgentBySkillsetStat. Both of these statistics use the short call threshold defined in the skillset threshold class. The application reports do not automatically subtract short calls from any calls answered or calls offered...

Does anyone have a clue on this? Tried acquiring the route in Symposium, but that didn't help. We're still just seeing the route access code for all outgoing long distance calls.

Does anyone know which headset types and which telephone types allow the "Walkaway" state? By Walkaway state, I'm referring to when an agent places a call on hold and disconnects their headset. I thought I saw documentation on this somewhere, but I can't find it.

We have a SCCS 5.0 SU03 and web client 4.5 SU03 and the dialed number does not appear on the agent real-time display for all calls. It appears for internal and local calls, but not long distance. Our local calls go out over ISDN PRI and long distance calls go out over regular T1s. The T1 route...

Thanks, I'll go ahead and do that. We're definitely not using CallPilot or Meridian Mail for voice processing. Thanks for the quick response!

I have a SCCS 5.0 SU03 server that keeps producing MAS Link Handler errors. We're not using an Access Link, so I'd like to just disable the MAS Link Handler service. Before I do that, I'd like to find out if disabling the MAS Link Handler service will have any adverse affect on Symposium Link...

Does anyone know if changing the duration that historical statistics are kept on the server in the Advanced Functions area of the SECC has an effect? Will the system use the settings that you put in or will it use the settings shown in the documentation?