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Hi Kevin - I can try and answer as best I can, as I don't fully understand the config yet. They are connected via a T1 which is dedicated for these downloads. We have an Avaya PBX (two 8700's active/passive) with modular messaging. I can't figure out the version of the PBX. If you like I...

Hi all - Thanks for reading my post. I'm having a problem and our phone guru left to work for another company. I'm learning more as I go but I'm stuck. The previous guy created this stuff but we're having trouble. The problem is you cannot get more than one connection when we have incoming...

I can't believe I never heard of this tool before, it worked great! Thanks!!

Sorry if this has been posted already I couldn't find it. I had a server with a the data partition that arcserve was installed on fail and lost its database (sql) When I uninstalled and tried to reinstall Arcserve it says the product is already installed even though I have deleted all of the...

Hello, I have a user that my boss asked to be monitored for the calls they make and recieve. I've seen this once, I know through the definity that you can monitor what an extension does, down to even taking the phone off the hook. I tried looking for the command via google but came up empty...

You mentioned vectors, so I did "li vector" and it listed tech support as one, I went into it and saw what I had to change. You made my day. Thanks!!!

I'm sure this is easy to somebody who has done this before, but I am rather stumped, and a rookie to phone systems My company has a Definity and an Audix system and the building is a call center. We plan on changing to a 24/7 operation to offer tech support. The one thing I dont know how to...