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  1. larsonc

    Nortel Option 81c and Witness

    We have an Option 81c and Witness system connected. My problem is when the agents try to Agent Initiated Monitoring, the application starts then it just times out waiting for the switch. Has anyone ever used the Witness Systems Agent Initiated Monting application and if so could you tell me...
  2. larsonc

    Setting up Witness Agent initiated monitoring

    Has anybody been able to get the Witness program (AGENT INITIATED MONITORING) to work, if so can anybody give me any things to look for are do in the switch or Witness on an OPTION 81C...
  3. larsonc

    Overhead paging from deskphones

    Say if the TRUNK is set at 0 or 1 or 2, what would the phone set need to be? Maybe this will give me some insight... Nothing like learning via the WEB.... I also want to thank everyone for all of this help. I truly appreciate it, since eveyone walked out the door, I'm in a pinch.
  4. larsonc

    Overhead paging from deskphones

    As soon as I dial 8989# I get a busy....
  5. larsonc

    Overhead paging from deskphones

    REQ: prt TYPE: rdb CUST 0 ROUT 9 TYPE RDB CUST 00 ROUT 9 DES PAGING TKTP WAT NPID_TBL_NUM 0 SAT NO RCLS EXT DTRK NO ISDN NO PTYP ACO AUTO NO DNIS NO ICOG OGT SRCH LIN STEP ACOD 8989 CPP NO TARG CLEN 1 OABS IDC NO DCNO 0 * NDNO 0 DEXT NO TIMR ICF 512 OGF 512 EOD 13952 DSI...
  6. larsonc

    Overhead paging from deskphones

    I have found the acess code in the load it is 8989 and the route is ROUTE 9. From the attendant console you can overhead page, but from a regular phone when you use 8989 all you get is dead air. Is there something else that I am missing when you do over head paging from an supervisor phone...
  7. larsonc

    Overhead paging from deskphones

    I went into LD 20 did a PRT: of PAG and it shows nothing, I did a PRT of our MUS route and it has 2 so, I'm assuming this means it was never setup? Am I on the right track?
  8. larsonc

    OTM and Auth Code Reports

    I can see the file just fine, I can even open it and there is data, but the colum where AUTH CODE it is empty and it has over 1 million records but not one auth code??????
  9. larsonc

    Overhead paging from deskphones

    I'm very new to the system as I have just taken it over, what loads would I look in?
  10. larsonc

    OTM and Auth Code Reports

    We have the complete OTM system installed and I trying to run an AUTH CODE REPORT. When I run the reports it shows no AUTH CODES. When I look in the DATABASE everything else in in it from ANI to DNIS, an so. Just no AUTH CODES. We have over 20 diffrent AUTH CODES that our agents use. I'm...
  11. larsonc

    Overhead paging from deskphones

    Can anyone tell me how to do OVERHEAD PAGING from desk phones on a Nortel Option81C?

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