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Yes, you can click and drag an incoming or established call to a member in your contacts tab. Operator also give you the ability to see Call State, and Number of Calls, Call Handling Notes and Details, in the detail view of the Contacts tab

What timer controls the recall to AA? The ShoreTel RNA to VM (ShoreTel VM) is 3 rings, so it shouldnt go back to the AA

Perry, thanks for taking a look. These are calls transferred from the attendant or dialed through the AA

here is my scenario: * NI2 PRI into M1, QSIG PRI from M1 to ShoreTel. * Calls in and out from ShoreTel good * ShoreTel extensions are DSC’s in the M1 * Unanswered calls from M1 to ShoreTel phones revert to the CallPilot MB * ShoreTel RNA=3 * M1: RTIM=60, CFNO=4, any references to sending DID...

there are 40 something patches in the switch, the log file is just suppressing the print out. PSTAT is showing all patches in service 350 :(24/8/08 20:08:33.909) RPT0001 Begin suppression of PCH0110

btt

More info: the switch reloaded sunday night around 8:08pm. the UPS logs did not show any switch overs. the data equipment that is served off of the UPS did not have any problems. ERR057's started on about 15 sets, after the reload. here is the rdall (pertinant portion) 320 :(23/8/08...

not when the 3rd cabinet went down, which was when the trouble first started occuring "Any lighting or power issues related to the power supply failures?

ok, i'll try the 02 with the most failures 1st.

Here is a little history: 3 cabinet opt11 rls 4.5, patched 3rd cabinet lost power 3 weeks ago. Main cabinet lost the power supply last week. Random phones across all 3 cabinets, 4-6 per week, go dead and are disabled when mids runs 30. history file shows err057's for the sets. enabling set...

Catalyst

fair enough, thanks

i already did that. i didnt see a way to delete them. if i put the pc card in mt laptop, can i delete the files there and re record, or will that cause problems?

ok guys, loading the voice prompts fixed it, thanks. i have another issue. the greeting for AA has stopped playing. if i call the default short codes *811- *814, the greetings are there. i have another short code, 102, that is AutoAttendant set for AA:Nite. when i call that, vm answers...

i have it set for "embedded". i followed the docs step by step.

thanks for the replys, i'll give it a try tomorrow

just anfyi for anyone who searches and this comes up. the persig fixed it

i'm new to Avaya. i installed the vm per install documents. i noticed that the docs mentioned that on 3.0 or higher, they come pre loaded with the s/w. do i still need to upgrade the vm, or am i missing something basic?

ive already replaced the network card as well as one of the controllers

i have replaced both the controller and network card so far. i plan on going out there today and blasting calls out from that one extension while running enhanced trace to see if i can find a pattern there. im still not sure if it is isolated to one loop, but is definitely on 2 controllers (loop...