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dufus2506, thanks for the suggestions. Although you make a good point, it doesn't quite answer this part of the equation: "Moving the same headsets and amps to a 9620 set WITHOUT an OSPC softconsole works within standards both ways. Good audio. Telecommuter is setup with system extensions. You...

I have a client with 2 OSPC softconsoles. They are using Plantronics headsets with Vista amplifiers on 9620 sets and OSPC softconsole in Telecommuter mode. The issue is as described: Headsets with amps are plugged into the headset jack on the 9620 sets. Any calls answered or made using the...

I am sending out a request to see if anyone in the Mitel community has ever put together an end user guide for the 3300 system admin. The initial sys admin is done by my design team but when it comes to sitting down with the client I don't want to have to give them a 200 page Technician Handbook...

Has anyone had the opportunity to setup Call Answer Announcement sets in MM3.1. I am looking to see if it is a feature based on a per system basis or at the subscriber level. If at the sub level, how many can be supported? Thanks and appreciate any input.

Has anyone ever programmed up an LX 3300 Gateway? I am looking at the 3300ICPimport form and would like to know which forms I should be programming up. I am setting up my Queues and T1's to be attached at the gateway. I will be setup with IP to my core switch with my remote agents in their agent...

Tenanting is definitly an option of choice. The Tenant feature from Mitel is a freebee but must be turned on in system options.You will need to submit a new MASS to Mitel to get the licence option. This will require a reboot of the system. Some downtime. Another way is to utilize your...