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Also if they are sending 2041 why are you stripping 4 digits and adding 2041? I have been playing around with it trying any posability just to get it to work, that just happend to be the one I posted origanly i didn't have it like that. I don't think I have an adjunct, how do I create that...

Tom to respond to you I have created 2041 as an AA extention and pointed it to AA #3. Also I tried using real extentions, 591, 524 and a couple others without any results. Natraly I adjusted the delete and add digits for the extentions. Dagwood, 2041 is not a station i created an auto att...

I have a magix that i am doing dial plan routing with and it is working for some did's but not others. I have all the patterns setup and it works for some not others. I don't know why I keep going over the dpr and it is correct here is what i have. Please help me. DPR# Pat Digit Del Add Status...

Okay I tried out that logger and I like it but now I still need to figure out my problem with reporting the did's that the call came in on. When I route the calls I strip the did and replace it with the queue number and that is what prints out in the logger. I need to route multiple did's to the...

i got this to work, the problem was that I didn't have 2031 as an autoattend in merlin messaging. now it works perfect if it overflows the call hits the autoattendent and they are able to select from the options. Thanks for all the help. Jon Manning President http://www.computechlive.com

Okay I have everything setup right I think but now I am not able to get the operator queue to overflow to the autoattendent, when i don't have anyone logged in it plays a message that says 'now transfering to the operator'. I have tired different queues, 774, 776, 1290 etc. but none of them are...

Okay I have the SMDR Talk Time was on and the UDP option is on as well. I figured out what is going on, when the DID comes in I take it and erase all the digits and replace it with 774 or 775 or whatever queue I want to send it to, it is how I am doing call routing. So I don't know how to get...

Okay the any service option got it working so now I can point my did's to queues which is cool, but now I need to figure out what the best way to do what I want to do. I have a bunch of did's and a couple of 800#'s I want to point 1 800# and most of the did's at my operator so she can...

accually you know I think I am wrong about what I just wrote, here is and example of what I am getting from the switch. @20060621@I 06/21/06 12:03 3129723604 00:00:46 809 500 00:40 @20060621@C 06/21/06 12:05 4072952781 00:02:29 813 508...

okay so i figured out what is going on, I was reading the data and noticed that i was getting the queue ex. 773, 774, 775 I think this is because that is how I am routing calls. So if a call comes in on 2014 i delete 2014 and replace it with 774 so then the switch routes the call to the 774...

yeah i have it set to that I am getting the inbound caller id but no other data, could it be because the software? I am using http://www.hansensoftware.com/index.htm Jon Manning President http://www.computechlive.com

hey how do i get the switch to output did's and dnis's to the cdr? I am trying a couple of different accounting programs but the reports are not showing did's or dnis's. I am thinking i need to turn it on somewhere anyone know where or what i need to do? Jon Manning President...

What else do I need to do to get the did pointing working? Jon Manning President http://www.computechlive.com

well i decided to setup 2 queues since i need to rotate the calls around, here is what i need to do you tell me if i am doing it a good way. I have a bunch of did's and a couple of 800#'s I want to point 1 800# and most of the did's at my operator so she can answer then transfer if needed...

Okay so I made those changes and the calls are still routing straight to the operator phone. Is there somewhere I need to tell the system to look at the dial plan routing? Why would these not route correctly? I know I am reciving 4 digits from the carrier so that is not the problem. Dial...

I did a search on the forum and only came up with a couple applications one was Callware which looks pretty good I am just trying to see what else is out there. I did a google search and there way too many it's hard to tell if it is any good or not. Does anyone have any suggestions to some good...

is it really that easy to point the did's? why don't they tell you that in the manual? Jon Manning President http://www.computechlive.com

----- Site: One Choice. Captured: 06/10/06 ----- PRI INFORMATION Slot 4 Switch: 5ESS System: By line BchnlGrp #: Slot: TestTelNum: NtwkServ: Incoming Routing: 1 4 CallbyCall By Dial Plan Channel ID...

Where do I setup multiple pri routes? I am using dial plan routing. The other thing I want to setup a way for the calls coming in on our 800# and other did's to ring our receptionist and if she is on the phone i want it to hit someone else in the office. I was thinking i should setup a liner...

Then the queue would be 2014 instead of 775? What if I wanted to point muiltiple did's at a queue how would I do that? Jon Manning President http://www.computechlive.com