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  1. dspillett

    Integrating CallManager with Microsoft Live Communication Server (LCS)

    Does anyone have any experience of integrating Cisco call manager with Microsoft Live Communication Server (LCS) 2005? I have an implementation of CallManager 4.1. Any help/advise appreciated. Would be interested in both integrating LCS (i.e. use PC voice to IP phone) and Click-to-dial integration.
  2. dspillett

    Anyway of Muting a 7912

    Thanks for the update. Using the monitor facility is an option, but the issue is the open office. The people around won't want to listen to the conference call, and it may not be appropriate for others to hear.
  3. dspillett

    Anyway of Muting a 7912

    I know the 7912 doesn't have a mute button, but does anyone know if there's any way of doing something in the CallManager software, perhaps through the templates, to introduce a mute facility? We're doing a lot of conference call meetings, where general background office noise can be...
  4. dspillett

    Producing SLA Reports from ICM

    I have a live implementation of ICM on version 4.6.2. I have a requirement from the call centre manager to produce historical (and live) statistics based on percentage of calls answered within defined time limits. For example, an SLA has been taken with a customer that says we will answer 95% of...
  5. dspillett

    Using NetMeeting with Call manager - How?

    Thanks for that. Followed advise and I can now make and receive calls from NetMeeting. However, I'm still keen to see if there is a way of adding a NetMeeting client as a normal device. My objective is to allow staff with a desk phone to be able to use NetMeeting while at non-VoIP offices or at...
  6. dspillett

    Using NetMeeting with Call manager - How?

    Tried that. NetMeeting can't connect to the CallManager as a directory. I used the IP address of the callmanager.
  7. dspillett

    Using NetMeeting with Call manager - How?

    Doesn't seem to be that easy for me. I have already created a Device - Phone entry selecting H.323 Client as the Phone Type on CallManager. A DN has been assigned in the correct partition/CSS etc. and the device associated with the required user account in Global Directory (with account enabled...
  8. dspillett

    Using NetMeeting with Call manager - How?

    I am looking to try and configure CallManager 3.1.3a so that calls can be made to/from a PC using NetMeeting. Can anyone give me some configuration advise for CM and PC, or point me at any documentation on how I can achieve this? Thanks

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