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  1. wmharris

    FTP VAL Announcements

    It looks like your network is setup with a proxy FTP server. If you can't get the network folks to reset this for you then you may have to connect to the same segment that the VAL card is attached to. You would need to connect a laptop, etc. to the other end of the network ethernet cable long...
  2. wmharris

    FTP VAL Announcements

    It will only go out of service if you upgrade the firmware but only for about 1-2 minutes. If all you are doing is moving the WAV files to and from the board nothing happens to take the card out of service.
  3. wmharris

    G3R issue UDP/AAR issue

    Does this only fail when you dial an extension that begins with an 8 or does it also fail with extensions that begin with 3. You are inserting an 8 in the route pattern so if you dial 31234 wouldn't that dial the 81234 extension? Can you list an example of the UDP table for the extension you...
  4. wmharris

    Avaya system checks

    You can also use the command 'list meas load total today'.
  5. wmharris

    TN2302AP

    Yes, you can get the correct file at Avaya's support website, go to the file download link. Be sure to get the file that explanes how to do the FTP flash upgrade if you have never done it before and review that. let me know if you need help with it, I'll be glad to help if I can. I also forgot...
  6. wmharris

    TN2302AP

    We have G3si, G3csi, S8100 and S8700 for most of our systems and I have two hardware versions (i.e. 3 and 11) of the TN2302AP card. We are running firmware release 71 with hardware version 3 and firmware 72 with version 11. We have not had any problems with these versions that I'm aware of. I...
  7. wmharris

    TN2302AP

    The version 3, 11, etc. are all for the hardware only otherwise they are the same system function. They use different chips and require firmware that is unique to the hardware version so one firmware release may be for hardware 3 or hardware 11 but not both. Each hardware version has its own...
  8. wmharris

    New @ISDN trunk routes-Any tips???

    Do you already have DS1 circuits in either of these switches, if not do you have the RTUs turned on to support this? Check the system settings with the command 'Display System Customer'. Are these located in the same building or some miles apart? If these switches are located some distance apart...
  9. wmharris

    Agent Max Capacity on the following Switches.

    Our system shows 20,000 agents limit but I'm sure that could only happen with many EPNs.
  10. wmharris

    New PRI T1's TN464 problem

    If I understand this correctly, you have installed four DS1 cards and configured them as one PRI trunk group. I know that the 767 DS1 cards require another support card to support the use of a D channel link from the system processor under some conditions. The 464 doesn't need this extra card...
  11. wmharris

    Vectoring Vs Voicemail for Auto-Attendants

    I would agree with the other comments that have been made but you will also need at least basic vectoring turned on to do much with queuing, playing music, annoucements, etc.
  12. wmharris

    Extension

    Setup an extension that is not a DID. So if you had DID's that were in the range 4400-4499 then assign another extension like 9999, 1500, etc. No one should be able to dial into these directly but they can still dial out. Be sure to change the dial plan if needed to support the internal...
  13. wmharris

    FTP VAL Announcements

    If you want to get all of the files at one time use the ftp command 'mget *.wav' and the ftp session will prompt you (y/n) for each file before it moves it to your PC.
  14. wmharris

    Can no longer connect to VAL Board from Manager

    W2000 should be fine but you may want to try to setup the login part and make sure that you can get into the system by using FTP. I understand about the internal process, this is what they made me do here before I could do this on our systems. One thing I had to do was hold a spare CLAN in...
  15. wmharris

    Can no longer connect to VAL Board from Manager

    I was only giving the steps for the CLAN at this time and not the VAL but SF0751 is correct that you will need to change directories if doing the VAL upgrade. I just didn't want to put to much info on his plate at one time before he has a chance to digest this.
  16. wmharris

    Can no longer connect to VAL Board from Manager

    Here is a list that I put together as a guide to the way I did this for the CLAN upgrade. The file names and locations may be different in your case. 1. Acquire proper upgrade file (i.e. tn799dp_f10.bin). 2. Place the upgrade file in a temporary directory (i.e. \tmp) on your PC. 3. Open a...
  17. wmharris

    Can no longer connect to VAL Board from Manager

    I have checked and it is the VAL board (TN2501AP) that has to be reseated if the system software is rel 11.1.x or lower.
  18. wmharris

    Can no longer connect to VAL Board from Manager

    Yes this will cause the card to shutdown for about 1 minute as the card reboots. Also there is one a problem with one of the cards not rebooting on its own if the system software is not at least ver 11.2 but I'll have to check the documents again if that is an issue in your case. You would need...
  19. wmharris

    Can no longer connect to VAL Board from Manager

    I was wrong when I said 'CP', the main thing is that it has the letter (P)rogrammable. The VAL card should be at rel 7 but the problems that that release solves are now behide you for now. The VAL had a Time and Date problem that could cause the announcements to seem to disapear but after...
  20. wmharris

    Can no longer connect to VAL Board from Manager

    I'll try to help you. You should gather some info from your system and have that onhand and then go to the Ayava website to get the firmware versions you will need. You have said that you are running rel. 11.x on the switch but what rel. both hardware and firmware are you running on the cards...

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