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All DNs with symptoms are scatterd across the switch, think it is IVR problem using Genesis. I don't know squat about the Genesis stuff just that is linked with a CDN MIKE

Thanks, still trying to get them to Id all the extension numbners that have experienced this. MIKE

We have an 81C we are using 3904 sets. Call Center environment. Several users say they "hear" another conversation as they handle their own calls. They cannot talk to the other call they "hear". Not sure but thik i9t maybe an IVR issue. Any help/ suggestions are greatly appreciated...

Sorry , I should have sent this to the Meridian 1 or CS 1000 forum MIKE

We have an 81C, all T1 trunks and all phones either 3904 or IP 1120. Lot of the sets set up as acd. User saying they are hearing other phone calls on their sets. These other calls they hear they cannot talk to. This is in a call center environment. Any ideas. Thanks in advance for any...

Is there a specific resaon the switch is set up for Mu-law? In Australia with FALC cards? MIKE

How to set up Robotics Model 3453C modem for incoming remote access. Has 10 dip switches, cannot get it to answer up. MIKE

Thanks now I am going in the right direction MIKE

I have just been taskd with setting up dial by name on 81C with CallPilot 4.0. Trying to find some decent documentation so I can read. Any pointers or basic steps in the right direction would be greatly appreciated. MIKE

OTM is a data base management tool for non-switch techs. But, there are a lot of things even a switch tech can use it for. For adds, moves and changes and not have to rattling around look for available TNs/DNs or pick-up groups and Speed call list number availablities. Running system and...

Slot 0 on an IPE shelf? On 61C usually loop 0 and 1 used for conference/TDS. Card slot 0 for an 11C is SSC card slot 1 is available for any other card used for an 11C. Trunks, digital or analog line card etc. Your loop/card designations on an 11C are usually 2 numbers; the card number and...

In LD 48 ENL AML your link #. MIKE

Thanks MIKE

Initial Password on BCM 400 lost during installation. Is there an easy way to reset back to default. MIKE

010 0 00 13/14/15 are unused VCE MIKE

Ace, are you seriously looking for work? MIKE

Your loop start trunk on a Universal trunk card? Do you have and XFCOT? With the Universal Card and your trunk (LD14) did not see a setting for BTID that you should need. This is for the disconnect time of trunk. Polarity is normally not a problem except in some non-USA locations, check that...

OTM can be a pain. When I get errors such at that I revert to CLI and use LD 20 for my changes. MIKE

Like phonz1 said the call has to be answered first. MIKE

Has the attendant answered their call and placed them on hold? MIKE