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Hello - I have an odd situation where random incoming calls to our call center the user is hearing the hold music upon receiving the call from an ACD group and they can't hear the member. This doesn't seem to be limited to any ACD in particular. If the user puts that member on hold, then...

I am looking to make a change to one of our hunt groups and will require all agents to be logged out. Is there a way to force all agents in a hunt group to log out?

Thank you for the responses. New Question - If a call comes in to the same vector and is in queue for let's say 60 seconds. I am an agent with skill 30 lvl 2 and skill 45 lvl 1, will I answer the call as skill 45 or skill 30.

If I have a vector with the following: 06 queue-to skill 30 pri m 07 wait-time 34 secs hearing music 08 queue-to skill 45 pri m After 34 seconds does the call still remain queued to skill 30. My gut tells me yes, but I just want to be sure. If I watch the calls in CMS, they...

I am looking to setup ISA server to be able to pull reports that include username and not have anonymous user. I am running ISA 2004 on Win2K AD domain. If I select authenticate all users, the logs show what I need. However, I have an application that keeps prompting for proxy credentials. How...

Just wondering if you resolved this? I am having same problem.

Thank You both!!

Hello, I am looking to setup a speed dial list for some outbound calls. I understand how to setup the group to enter the list of phone number and assign it to stations. But how and where do I designate the first two numbers of the abbreviated extension? Thanks!!

When I open Groupshield on Exchange 2000 server and try to open server, I get the follwoing message: "You do not have sufficient rights to manage the server <SERVERNAME>. Make sure you are an administrator in the local domain." I am logged onto the server as the domain administrator. No...

Thanks for the reply. I believe the coverage path is the way I am going to persue. I am pretty unfamiliar with this. Would you be able to provide me with more information on setting these up? Or point me in the right directions where I could get some instructions? Thanks...

I am looking to setup one station, so that when someone internally leaves a voice message on this station, it doesn't "announce" who left the message. Not sure if this is possible. I am using Intuity for voice mail.

I have a G3SI with Intuity vocie mail. I have a user (user1) that has another user (user2) as a bridged extension. Is it possible to have user1 answer a call for user2, then transfer the call to user2? If so, how does this get setup?