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Has anyone seen this before: An IPT set at a particular sitean , i1150, will not register to the TPS server at a CS1000E site, even though we know we have good configuration, and we also have users able to register from other sites. We are using VLAN tagging and port sharing at the desktop...

Hi Dave, do you schedule the updates to happen or do you do this manually? Nortel recommend that all updates are done manually and not done directly to the CC6 server, but via a proxy of some sort, ie another server. I have a customer who uses Sophos and has a server to gather the updates...

has anybody used Sophos Anti Virus with CC6 or Symposium? Nortel dont test with Sophos it seems, but someone must be using it?? Thanks Ray

I have an issue with recently added agents not being displayed in the The GRTD, only the original agents are visible, do \I have to reinstal a file some where or re synchronise something? thanks

when installing Call pilot into a CS1000E sysstem there is no longer an option to choose system type, opt 11 Succession etc, in the configuration panel it has the options for Loop and Shelf greyed out, which appears to indicate that it ha assumed the system is a CS1000S, whichc only require...

I have a site that wish to utilise Symposium Express and or Call Pilot to collect account number information, so that callers can be dealt with without connecting to an agent. Ideally they would have a menu which callers select from, enter their accout info, bank details, place an order and then...

you can modify existing reports and save them with a new name, when you do this you can include which data, CDN's Agents etc DNIS #'s etc that you wish to use for that report. When you do this the report is stored on the Clients machine.

I have now solved this by loading a multi patch from Nortel, thanks anyway,, ray w

It is an Option 11 platform

I have a site that has been upgraded from rlse 22 to Rlse 3. The problem is that the CPND names now do not work for external calls, I have names attached to the IDC entries, there seem to be patches for this for pre release 3 but not for rlse 3, any thoughts folks,, evrything was fine before the...

I have a new OTM application which has the billing application installed. I have installed the rate tables and connected the Server to the switch via IP etc. But, There seems to be a missing link to get the Billing application running, where it asks for a collection script, the default was a...

I have tried this remedy with success, also I have tried removing the client from the server, and reinstalling the client software, this goes fine, and appears to be installing the application proxy fine after reboot, but still I get the unable to create authorisation instance, as before. Any...

The software release for Symposium Express is 4.2, and I am running Rlse 3 on the Core Switch, Call Pilot is Rlse 2, Thanks Ray

Hi, you seem to have ot about right, set the CLS option to CFXA, and ensure that you have enough digits to divert the call, 16 should do anyway, if this is an analogue set, remember you have to add the feature, FTR CFW 16, if its digital you go it on the key of course,, Ray

I am fairly sure that the feature only works as you describe it, the idea is to alert externally, that you have a call on hold, so it comes always from the telephone speaker, Ray

I have a Symposium Express which continually outputs errors relating to services failing. The errors are attached below. What it appears to be is that Symposium Express is trying to connect to Call Pilot, for Voice services, when in fact I am using a VSC card for this purpose, I have tried...

I have an issue getting an OTM client to connect, all installs OK, but I get an "unable to create aurhentication instance,#800706. I have reinstalled, removed the client registration from the server, and reinstalled, but no joy there. The OTM server is fine and connects to the M1 no problem...

I have the same problem, I have re installed the client, and removed & reinstalled it, but still get the same response, mine is a new installation, ie, the 1st client instalation, a collegue suggested exporting the OTM proxy server, and reinstall that, but this does not help, any thoughts...

The channels tested fine with a BRI tester The solution here in the end was nothing to do with the M1 config at all, the connections were to a Video Conferancing suite, and the configuration of the BRI DN's did not match what was already configured in the Vid Conf kit, once corrected all was...

I dont belive it to be a terminal issue as the same status exists on several types, I suspect M1 problems, the config has been re checked with a working site, and concurs, thanks