Have you gone into Citrix Connection Configuration? In the ica-tcp properties, you can select the option to 'Default To Main Client Printer.' This sets a user's default printer to the default printer configured on their local system.
Your Arcserve database has become corrupt. You need to rename or delete the database folder in your server's arcserve directory. There should be an emptydb folder at the same directory level as your database folder. Once you have renamed your database folder, create a new folder named database...
Do you know what volume (number of messages) your servers are being asked to send out? I have seen GroupWise mail servers drop requests without warning if the smtp threads (inbound and outbound) are not set high enough for the number of requests coming to it. This can happen without any errors...
Perhaps you need to enable ssl over http on your firewall. You can do so from within Raptor RMC interface. After getting into RMC, expand Access Controls, then Rules. Locate your rule that allows http out via the external interface. Open up the properties on that rule (right click+properties)...
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