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I have an Option 11C at a hotel. Calls are typically answered at a 2250 console, but we have it programmed to go to an auto attendant when placed into Night Mode. It works when you call from the outside, but if you try to dial the 0 (the console) from a guestroom, when the console is in Night...

We did not change any passwords, but will check the pep. Thanks

We are having a problem with our OTM. When using Data Buffering and Access we cannot connect. Here is what happens: Open DB&A Select "FILE" then "NEW SESSION" We then select our site. It tries to connect but eventually give us an error "Password not Allowed". However if we use OTM to...

I have a scenario where someone is on a call using an analog set. They attempt to disconnect that call, but do a hook flash and put the first call on hold. The call placed on hold eventually rings back at the console (2250). Is there a way I can change it so that the held call rings back to...

We are having a problem with outgoing calls over out Local PRI's, especially to 800 #'s with autoattendants. After hanging up from the call, they far calls back to our system. I know how to set Disconnect Supervision on a regular T1, but is there something I can change in the programming of...

We just upgraded an Option 11C RLs 23.55 to Succession 3.0. Everything went fine, except that now we don't see the CPND on internal calls. I've checked the CLS to make sure DNDA and CNDA is allowed as well as making sure the names are programmed in LD 95. Is there something I'm missing? Any...

We are using announcement service on Mer Mail, and when you dial into the prompt maintenance to change the greeting, it also prompts you to change the password. Is there a way to either eliminate the canned greeting to change the password OR is there a "second level" type of password somewhere

If a call is made from line 2 on a digital phone (exM3904), will that DN show up on the CDR records, or will it reference the DN on Key 0???

I have an Option 61C. We just installed a new PRI. The problem is that when you make a call from any admin set, the caller ID that the end user sees is incorrect. For example call is made from extension 2813, end user sees (123)555-2813 instead of our main number. Any idea on how I can...

We are adding a shelf to an Option 61C. I've checked the TN level, but how can I tell if I have enough memory available??

Thanks!!

I've set up an IDC table for a range of 50 DID's. There are about 20 that have not been assigned to any extensions. The problem is that when one of these unassigned numbers is called it Rings open. I want the caller to get a busy when they reach an unassigned DID #. Any suggestions??

We have a DID assigned to a M2008 set. The set is in a Call Pickup group with 5 other phones. The problem is that the first 2 calls in can be picked up, but the 3rd - caller gets a busy signal. Any suggestions?

How are inbound calls handled currently? Do they ring at console(2250) or on a 2616? Is your intent to have the AA answer all inbound calls?

How are you getting calls to the AA? Is the AA DN set as the AODN?

The trunk associated with that TN may be dead.

I have an Option 61C and I'm trying to get my CDR records to print on all internal, station to station calls. Any help would be appreciated.