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How do you allow Agent Observe (OBV) on the Secondary DN
Hi Everyone, and thanks for some of your recent help! Here's another question for you... To allow for Agent Observe on the Secondary DN, I understand that you need to set up a Supervisor with an ACD set by putting SPV in the class of service of the manager set and AOS (Allow the Observation of...- djjones
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- Replies: 0
- Forum: Nortel: CS1000 (Meridian) systems
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Question about symposium link
Okay... but do you have a solution in mind with the pending death of MQA and MAX? Any thoughts on that would be appreciated in terms of: 1) Agent logins, 2) Routing the call to either the agent at the SDN or the agent at the PID (by setting each agent up as their own queue), and 3) Routing...- djjones
- Post #8
- Forum: Nortel: CS1000 (Meridian) systems
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Meridian Max going away
Did you ever choose an option to pursue on this? We are currently helping a client install Genesys CTI on top of the base Nortel PBX and ACD in order to remove the end-of-life MAX, CCR, etc. from the environment. David J.- djjones
- Post #7
- Forum: Nortel: CS1000 (Meridian) systems
