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Curly can you be a bit more specific on what “my way” means? Have you cracked the code on adding existing keycodes from one system to another?

Is there any way to purchase/transfer keycodes today? I thought there was a company that purchased the key code business from Nortel/Avaya. Does anyone have any information relating to this?

Lync and third party voicemail. Any options? Has anyone crossed this bridge?

As another alternative has anyone used the "turbo" setting? If so, how many phones can receive the firmware update in an hour? Have you used the automated start and stop for turbo and for usm upgrade? Also, once you start usmupgradeall command, can you stop it?

I have several thousand 1140e phones that need to have their firmware upgraded. I would like to control the upgrades in an orderly fashion, automated preferably, say 50 or so each evening. This way I will not to create too large of a problem if they fail or have issues. Also I do not want to tax...

I found out the the "M" in CS1000M stands for "modular". Also, CS1000 means that you are IP enabled, otherwise you would be an Option81. Now we just need the definative answer to the "E" question.

What does the "E" stand for in CS1000E? I know the "M" in CS1000M stands for Multi-group, but what about the E?

I am trying to create an automated silent install that will also input the CCMA and CCMS IP addresses silently as well. If you have overcome this hurdle, can you please provide a copy of the VBS script you used? Or any other ideas? Thanks in advance!

The i2050 softphone version is 4.02.062. It is used on a Windows 7 laptop.

I am having an issue where the the USB headset is not being recognized by the softphone, though it is seen as a viable device in the Windows 7 control panel. When this happens and the phone boots up. The settings change to the internal speaker and mic. I then I have to stop the phone, go into...

I am planning to upgrade from CC6 to AACC 6.1 and now I see there is AACC 6.2. My installation is AML. Has anyone performed this upgrade? Any differences that are significant? Also, the latest 6.1 pep level is SP3, is it true that if I get current I will be forced to 6.2 SP4 which will force...

I believe the Historical and Call by Call are two separate databases. If you give access to the historical database, would you have allow a different permission to allow access the Call by Call database?

Thanks for the reply. I am following the guide, but I am looking for gotcha's that were unforeseen. Something that I can avoid to save time and headache.

I am just getting started building my virtual servers. I would appreciate any tips and tricks and feedback persons who have performed this install could supply. Thanks in advance!

You must install the activexcontrol.msi on the pc and I believe you need to .net 1.1 installed on the win 7 machine

Wow, thanks for the information. I know people's time is valuable and this response must have taken a lot of it. You have given me a lot to chew on. Thanks again.

That is a great detailed response. It all gets a bit confusing when you think of all the communication going on behind the scenes. Can you think of any other info that you were surprised to learn as you troubleshot issues in your configuration? Or helpful tips and tricks? Thanks again.

Thanks for the response! If you have a chance to get back to this post, what is the roll of our MCDN PRI TIE trunks between these two CCMS's? Is the MCDN D-Channel what allows the call, call detail, skillset name, etc... to actually make it to the targeted agent across campus to CCMS 2?

I have two CCMS locations with a NCC server. If the NCC server is down, the documentation says network skillset calls will still be sent between the two locations. My question is, how does the system keep track of agents longest wait times, agents status etc. between the two locations? Is it the...

Hello, Has anyone installed the new SU08 lineup for CC6? If so how did it go? Did you encounter any problems along the way? Any functionality issues? Anything advice? Thanks in advance!