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  1. UB40can

    How do I send a Broadcast message MM

    Same request..... S8800 PRIMARY SERVERS CM 5.2.1 The VM is currently at Release 3.1 4x MM S3500 MAS RHS R 3.1 Servers (MAS 1-2-3-4) Can it be done or do you have to create lists and work off of those created?
  2. UB40can

    Aspect transfers

    A report can be created that will track all outdialing off of the ACD. This will not only pick up the #8's and #9's but any digits an agent presses. If you have a reporting Team they should be able to create this if you don't already have it or you could probably ask Aspect to do this. (eg...
  3. UB40can

    Predictive Dialers

    I'd recommend taking a look at Noble Systems....just finished installing one. Benefit is that you can design it the way you want to.
  4. UB40can

    Ongoing problem with third NFAS Span

    Greetings, we have three spans (Aspect) set up with the Telco as NFAS. No issues with the Primary or Secondary span. Ongoing issue with third span where the span on the Aspect alarms, sometimes drops but stays up for the most part. We replaced the card (had two spans on it, no issue with...

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