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  1. krayrr

    Expected Wait Time

    Try this IF EXPECTED WAIT TIME Skillset >=120 THEN OPEN VOICE SESSION WHERE EXPECTED WAIT TIME Skillset EQUALS VALUE 120..299: PLAY PROMPT VOICE SEGMENT aa_3min_wait VALUE 300..479: PLAY PROMPT VOICE SEGMENT aa_6min_wait VALUE 480..659: PLAY PROMPT VOICE SEGMENT aa_9min_wait...
  2. krayrr

    Check a route before transfer

    Is there a scripting command to check a route if busy before transfering a call.
  3. krayrr

    Historical Reporting display not working on some

    I removed crystal reports from the machines. Then I remove any object connected to symposium web in the objects area, closed the browser, opened browser and let it re-download everything. Then reinstalled Crystal Reports. That worked on all the machines that we had problems with.
  4. krayrr

    Historical Reporting display not working on some

    Thanks for the help
  5. krayrr

    Historical Reporting display not working on some

    I have SCCS 4.2 and Web client 4.02. Some computers will not display a historical report while some will. Not sure what is causing this and any help would be appreciated.
  6. krayrr

    calling a pager through symposium

    I'm trying to call a pager for people on call. can't seem to do it through symposium. trying to set it up to call different numbers depending on date. some are phones some are pagers. only pagers don't work. Has anyone gotten anything like this to work. thanks

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