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Does anyone know if the S880 has ESA capabilities like the CS1000?

Make a call that ends at the front desk, trace the call in LD 80, see what dnis digits are being delivered and make sure they match your ext. numbers.

When forwarding a voice mail message from a 1005r to MM 5.2 we receive the message as an email and not as a voice mail. It states when listening to the message "Message Idaho, one new email 7935". And it states it is a voice mail and an email. It states there is no attachment. we also have a...

When forwarding a voice mail message from a 1005r to MM 5.2 we receive the message as an email and not as a voice mail. It states when listening to the message "Message Idaho, one new email 7935". And it states it is a voice mail and an email. It states there is no attachment. we also have a...

I have that set up (AST xx xx) and ICRD in CLS. The problem is Witness will not acquire the some of the sets. Acquired ACQ AS: TN,AST-DN,AST-POSID ASID 16 SFNB 1 2 3 4 5 6 9 10 11 12 13 15 16 17 18 19 22 24 25 26 SFRB 1 2 15 USFB 1 2 3 4 5 6 7 9 10 11 12 13...

Does anyone know how to acquire a set with Witness? I am having issues with Witness acquiring the AST-POSID. Thanks, Jim Johnson

If you want to get rid of the mix, all you ahve to do is out the 500 port. I think though you more than likely have it there for voice mail purposes since it is MARP on that 500 port.

In that case, have you tested the port without having CTY programmed just to make sure the port is good? In either case the port number has to match the TTY number.

Try changing port number under CDR_Data to 9.

In both cases no, the after call work and average handle time is an agnet value only.

Try changing sfd to sfa in cls.

We are still having problems running CC6 with IE7 and to top it off we put SU6 on one of our CC's and have been working for 2 days with the vendor and Nortel to try to get things back to normal. If you do go to IE 8, I would not put it on the CCS's and make sure that you keep at least one...

On the 1005R it tends to lose the tape drive witch requires a reboot.

Are you using QSIG? If not that should correct your issue, if so, check with Cisco on your rls. level and see if there is a problem with that.

Thank you for the info.

This happens, we have the same problem and as of right now there is no fix....

I am trying to find out how many agent licenses we have, however I am getting LM_VODN and LM_LOC_VOAN numbers but can not find any info on what these mean. Any help would be appreciated.

What does LM_VODN and LM_LOC_VOAN stand for in license manager?

You have corrupt data, do not do EDD CLR. You need to have vendor or ETAS at nortel fix the problem.

That is conference card...sorry