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Here was the resolution that I discovered today after re-visiting the customer site. Also I had my first replacement system plugged in all weekend and the time advanced as expected so I figured it must be something either with a device(s) onsite or the local carrier lines connected to the...

Thanks Marv, I will try this next week when I can get back to site.

I forgot to add that I metered the power to the system and it is reading roughly 117 VAC coming out of the receptacle, UPS and the power bar. The voltage on the 4 analog lines connected to the system is 48.2 VDC.

I was recently called to a customer with a 8x24 cabinet that I suspect took a power hit as it was not functioning. I replaced the 8x24 with a MICS s/w 7.1, 2-port fiber cartridge and 2 station mods. On their 8x24 they had 22 T7316e sets and 23 T7100 sets which were moved over to the new system...

One of my customers has a CP100 and when they are on an active call and try to use Feature 986, they get a 'not allowed' prompt on the display of their set. I have tried from other sets and made sure they have enough intercom keys assigned to the phone but still am scratching my head. Has anyone...

Thanks to SupportDude and snowman50 for this valuable information.

I am pre-programming a new BCM450 R5 with two 32+ DSM's, one FEM and one DTM, when programming the FEM and then plugging in a Norstar station module we have discovered that the port numbering seems to be all over the place. For instance the W/BL pair on the amphenol comes up with the extension...

Same rules applies as to Norstar, you can gang two Norstar ASM's together on one fibre port. So you could have a total of 12 Norstar on the FEM in the BCM450.

Thanks Cook1082 and MikeDThePhoneGuy for this information.

Yes both are Nortel HD's that I'm imaging on a BCM400, I'm plan on putting a new S/W version on the drives to use the system as a spare. It will not have any applied keycodes at this time so I'm not concerned about that.

I am planning on re-imaging a BCM400 that is equipped with a redundant HD. I have re-imaged BCM's with single HD but never have done one with a second HD. If I re-image the primary drive does this also write to the mirrored drive? If not what are the steps to get the new image on both drives?

What software version of BCM are you dealing with? This feature was not possible with 3.X systems.

It could just be a bad LED on the Base Function Tray, I have seen this before on one of my systems. The power LED was not lit on the front of the BFT however after looking under Administration>System Status>LED Status it showed it was working fine. I tried a reboot but it still will not light up...

I have a customer upgrading their BCM400 3.X box to a BCM450 R5 and they are using Unified Messaging. Will I need to update each users version of UM before this feature will work as the version of UM in the 3.X system and BCM450 will be different?

UM is not supported on BCM400 Version 4.0 when using Windows 7. The only option at this time is to upgrade the system to BCM450 R5.

The voicemail (called CallPilot on BCM) is integrated into the main cabinet in the BCM50's and in all BCM's for that matter.

Are you using the latest version of Element Manager (61.0.1)? I heard that earlier versions on EM don't work well with R5 and that you should download the latest version of EM from your R5 BCM450.

You should install the DSM32 in slot 1 (bottom slot) as Nortel has preprogramed that slot for a 32+ module, that being said it could be changed if you wanted. All Dip switches should be turned on, this is for all of the modules in the system. There are 2 sets of Dip's on the GASM, switch 1 of...

Also make sure that the BIOS is the latest version (02.03.50), when you upgrade from 3.7 to 4.0 this is one of the things that is upgraded during the process. If the BIOS is not the latest then the new HD will not initialize especially in the 200.

The GASM8 is a Global Analog Station Module which will allow you to connect 8 analog devices to the BCM50 and the DTI will allow you to connect a PRI/Megalink to the system.