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Hi dwalin Sorry for the mess. when i copied the cdr parameters it was after a small change that i made in the " Record Outgoing Calls Only" = y. Now it is set for "n" I record BOTH inbound calls and outbound and i want to know the DNIS of the inbound calls. Thanks. Eliav

Hi dwalin Thanks for the replay. The vdn were marked as "vdn override" "y" but after changing then to "n" i still have the same problems. Just to clear the things - i don't receive any DNIS in the "Dialed Number" field - just the VDN number. Thanks for the help ELiav

Hi all I'm trying to get the DNIS (what telephone number was dialed by the caller) in our Definity G3. In some of the calls I see the DNIS But in the others i see the VDN number that the call was routed to. This is the result of the Command: "display system-parameters cdr"...

Hi All Thanks for all the replays. We will probably will have to pay - the field is "VAL Full 1-Hour Capacity" in page 4 of "display system-parameters customer-options" and it is set to "n". Thanks again for all the info. Eliav

Hi Callmaster Thanks for your quick replay. I was told to check in the disp sys-parm cus in the 4th page to option of R9.5 Capabilities? and it is marked "y" so i think we can install it. So now i have another question - our dealer told us that thae card only come with 10 minutes recording time...

Hi I would like to know if we can install this card (TN2501) on our DEFINITY (G3V9) switch. Software Load: R009i.05.1.122.4 Memory Configuration: G3siV9 Offer Category: A LAST TRANSLATION LOADED INFORMATION Software Load: R009i.05.1.122.4 Memory...

Hi All Thanks for all your help. The IVR is working fine now!!! The problem was the SSP card and changing it status solved the problem. Thanks all for your help. Eliav

Hi FoneFune Thanks for your replay. I will try it tomorrow in the office, and update you. Thanks again. Eliav

Hi BIS and dmouge dmouge - I have an answer phone in my script - I tested this script in the past (before all the cards problems) and it worked fine BIS - I changed the hunt (that was already defined) to AAS - yes (it was AAS - no) but I didn't understand the part of the agent ID - if you can...

Hi FoneFun First I would like to thank you for your detailed replays - I found them very helpful. The thing is I don't have a CMS - we are using Genesys CTI and just to make things more understandable we are just checking the IVR for future use. Currently the IVR is connected to the switch...

Hi FoneFun This the problem - the IVR doesn't answer the call - when i monitor the relevant channel there is no "action" on the relevant channel.

Hi FoneFun That was the problem, after restarting the SSP card there is nor ressurce allocation problem. But now the calls dosen't reach the card at all. any idea's thanks Eliav

Hi dmouge Thanks for your replay. The board is in INSERV status, and you can see from the trace that the call reaches the channel but face a "resource allocation" problem. any other ideas? Eliav

Hi FoneFun. I'm using this thread for another problem that i have with my Conversant system. We have Conversant Map 40 that we worked with for several months (we created script with the Voice@Work and upload them to the Conversant). A few month ago one of our Tech guys disconnect the switch from...

Hi alberton From my experience - I use a EIA 232 cable that the documentation list it will work till 30 fit and I’m using it with 30 meters cable. Hope it help Eliav

Hi All Thanks for all the data you gave me. We found the problem. It appears that if the person that performing the observation action must be register in the CME application (one of Genesys applications) after we added the observer DN to the CME everything was working fine. dufus2506 for your...

Hi We are using the service observer option in our Call Center. The problem is : 3 month ago we started to use the Genesys softphone application and when the supervisor was tring to observe a call the softphone recognize it as a conference call. The problem is when we simulate the situation here...

Hi This is a bit long but i hope you will give me some help... We have a DEFINITY G3siV9 and we connected last month a GENESYS CTI (version 7) to it in order to get more flexible call center (by the way it works really nice). The configuration is like this : An incoming call reach the Avaya...

Hi cdamiano What kind of trunk you are tring to add? If it is a co trunk take a look at the attached thread i think it will help you, if not make sure that you copy the COS and COR from the working trunks. Greetings. Eliav the thread : http://www.tek-tips.com/viewthread.cfm?qid=835698

Hi umangs. It is a dev' environment - and we don't have an EAS (Expert Agent Selection) so we have to select the queue number (this is the 01 that I’m entering). Eliav