How large is your call centre i.e. How many, agents, seats Do you require screen capture?
Are you considering VOIP in the near future.
Have many years experience with call monitoring technologies and happy to help.
More Details,
Upgrading from SCCS 4.0-4.2 Although the vendor is attempting to convince us to go to SCCS 5.0 which to us is not an option.
3 SCCS Networked Sites
1 NCC
All sites interconnected via WAN
Off prem IVR
Hours of operation 24x7
We currently use IEX Totalnet for intelligent... or so...
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