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  1. Mig2008

    Callers get endless ring

    Hi orypecos, I have checked the incoming trunk group, and indeed there was 3 members out of service, I took them out of the trunk group, I believe that the problem will not go away until I add at least one more working member. Thanks guys!!
  2. Mig2008

    Callers get endless ring

    Hi, I increased the queue size, but no joy. If I call the 877 number the IVR will pick up the first 7 times, the 8th it will ring only, then when I redial it picks it up again, until I redial for the 12th time... I have no idea. :( Thank you for the continuing help, Miguel
  3. Mig2008

    Callers get endless ring

    Hi everyone, Every 10th and 12th caller to the call center at my office gets an endless ring while everyone else go through to the IVR perfectly? I have checked all the groups, and errors I can think of and cant find anything that would explain this. I have a definity G3R8, and I am NOT an...
  4. Mig2008

    IVR Test Port

    Thanks guys for the help, sorry i took so long. Had to fight other fires somewhere else, :( Miguel
  5. Mig2008

    IVR Test Port

    Hi everyone, I have a quick question, I am no expert on this, so when Avaya asked me what port was opened for testing the system through the modem connection I was stumped, out of all people I was sure they would know... Does anyone have an idea of what they are asking? The purpose of this...

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