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I would like to be able to track if a message is opened, deleted, forwarded, etc through Exchange or a third-part tool. Does anyone have any suggestions on this?

Several users have reported several instances of a screeching noise when connected to Voicemail. It's sporadic, of course and has been reported as happening in the following instances: Shortcode to Voicemail Collect Ring No answer, transfer to voicemail Using 4.2.19 IPO 412, latest VMPro, 12...

We have a couple of issues where the Cold Fusion service hangs. Issue #1 occurs when a CFMAIL tag is in a loop to send 200+ mail messages. This activity bogs the system down severely so that .CFM pages with no database connectivity take nearly 3 minutes to complete. Isssue #2 occurs more...

sizbut, While you may not have responded directly to one of my questions, but it is a shame that you are forbidden to participate to the community. Apparently the powers that be in your organization don't appreciate that the someday the help you give to a user could possibly come back to the...

I got it working. Somehow the database was damaged. I did a restore and a repair install and it connected fine. Just lost 2 days worth of data (1 day on the restore and 1 day to get it all back working again).

yes

5.2.24 won't connect to my archiver db now. HELP!

Upgraded Delta to 5.2.24 and now it won't connect to Archiver. I can connect to sql using Enterprise Manager and see the databases... ideas?

Is this a known issue with this version of Delta? I'll post my results here.

IPO 4.2 (11) VMPro 4.2 (24) Delta 5.2.19 CCC 5.0.30 For same time frame Incoming Calls by Target Group 103 calls Target Member Duration 99 calls Agent Group Member Duration 83 calls How can I tell which is measuring what calls?

Plenty of licenses.. We have 20 licenses, but only 10 agents.

I also have a case open with Avaya for this issue.

How can I find these other calls that the agents answer from other groups? This OperatorQUE is a reception desk with two phones. Calls come in from the auto attendant or from internally. 800 is the highest numbered group in our entire system. Only two extensions exist in that group.

The CCC manual refers to collective analysis when using the collective reports.. Here's the scenario... OperatorQUE = Hunt Group 800 (The highest hunt-group in the entire system) contains ext 346 and 347. Agent Group reports show 123 calls for a specific time slot Target Group reports show...

A couple of weeks ago we installed the ContactStore app. It was working fine until we upgrade IPO to 4.2 from 4.1. Now contact store records the parties as the same number as the huntgroup. This makes it impossible to determine who picked up the call. Any ideas?

Avaya is recommending I upgrade to 4.2 from 4.1. Is there anything that I should be concerned about regarding this upgrade? We have had cases in the past where an upgrade fixes 2 or 3 issues, but then causes others. Any insight would be greatly appreciated. Jim Polous Associate Director...

We have an IP 412 running 4.1(15). All exp modules running 6.1(15). I have SMTP alerts turned on, and I received a bunch of alerts that phones were disconnected, followed by a DS EXP unit connection down, and up and down and up. Then more SMTP alerts to the phones reconnecting. We have support...

The Blackberry Enterprise Server for GroupWise works great. We have 4 people on ours and it works like a charm. If you only have a few users, you can get it for FREE! http://www.blackberry.com/products/software/server/groupwise/quickstart.shtml

Seems like it's an ARS problem. If I delete one of my ARS entries, I can merge the config.

I am trying to do an update on my 412 running 4.0.10. I make any change and it crashes Manager when I try to send it: Error signature: AppName: manager.exe AppVer: 6.1.12.0 AppStap 47ea40b8 Modname: kernel32.dll ModVer 5.1.2600.3311 Modstamp 47b166b5 fDebug: 0 Offset: 0012aeb I tried 3...