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Congratulations gkittelson on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
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system printer
I've actually designed a system where a computer uses a macro program to run a list of reports and print them to a text file. Then once the macro is done one of my unix boxes picks up the file and parses it with a few perl scripts and rewrites it in html format and drop it in a web directory...- mnapier
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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BCMS calculations...
I think this is what I've been trying but maybe I'm looking at it wrong. But if thats the calculation then for the example report I posted it would be Total Abandon Time = 20 / 7. Which doesn't equal 8... am I thinking wrong when I look at it as there was 3 abandoned calls which total to 9...- mnapier
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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BCMS calculations...
I'm trying to figure out the calculation that the list bcms split command uses to return 'avg aband time'. I pasted an example of the report for a quick reference. Anyone know this? AVG AVG AVG TOTAL TOTAL % IN ACD SPEED...- mnapier
- Thread
- Replies: 3
- Forum: Avaya: CM/Aura (Definity)
