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Command for ITYPE cero extension
Well, the PBX/ACD is a MD110 BC10; so I suppose that the command ASPAC 178 won´t work because it is for BC11. And the other hand, our configuration should be in the way that I explained before, for recommendation of the CTI vendor (I mean, we follow the instruction that Genesys gives us). We...- DonPollo
- Post #6
- Forum: Aastra/Ericsson systems
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Command for ITYPE cero extension
Thanks for your answer...but I think that I didn´t explain fine. We have integrated a PBC/ACD MD110 with Genesys CTI. For routing interaction by the CTI, we need the following configuration in MD110: A GS (Hunting Group) associated with an extension itype 0. ,CTI monitores both elements as a...- DonPollo
- Post #3
- Forum: Aastra/Ericsson systems
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Command for ITYPE cero extension
Hello guys! Our platform is an integrated PBX/ACD MD110 with Genesys CTI. For achieved routing interaction, we´ve configured in the PBX a ITYPE zero extension (digital extension without a phisical teleset connected) where the CTI get the control of the interactions. Over the ITYPE zero (0)...- DonPollo
- Thread
- Replies: 6
- Forum: Aastra/Ericsson systems
