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  1. jps3700

    IMA Group Cisco 3660

    I am in the process of migrating a 6MB (4 T1) IMA Circuit from a 3640 to 3660 to facilitate an upcoming bandwdith increase on this group and have run into a problem. On the 3640, if I unplug one of T1's assigned to the IMA group, the group remains up (as it should). However when I perform...
  2. jps3700

    Determine bus utilization on 6500 w/sup720

    Looking for a way to determine utilization of the 32gb shared bus on a 6500 with a sup720. I can find plenty of docs on how to monitor the fabric enable card bus utilization (show fabric utilization), but nothing on how to detmine utilization on the classic bus side.
  3. jps3700

    Applying service packs to DC's

    Is there any particular domain controller server order that should be followed when installing a service pack update? Fore example should the DC with the FSMO roles be updated before the others?
  4. jps3700

    Site-toSite Pix 7.x to 6.3

    I am getting debug output from the PIX running 6.3, but nothing from the 7.1 PIX. IPSEC(key_engine): request timer fired: count = 2, (identity) local= x.x.100.2, remote= x.x.130.241, local_proxy= x.x.120.1/255.255.255.255/0/0 (type=1), remote_proxy= x.x.110.131/255.255.255.255/0/0...
  5. jps3700

    Site-toSite Pix 7.x to 6.3

    Hello: I recently installed a PIX running 7.x software and I am unable to get a IPSEC site-to-site vpn to work to another office which has a PIX running 6.x software. I was wondering if anyone else had these issues or any recommendations. Thanks,
  6. jps3700

    Outside Auditor Request

    Hello: My company is being audited for compliance and one item I have to prove is what the Backup Exec logs state is backed up is actually on the tapes. Is there a way to create a report of what date is on a tape? This would be outside the catalog on the backup exec server... Any...
  7. jps3700

    Merlin Mail AA Issue

    I recently converted our day/night AA to a automated schedule. When I did this, I ran across a strange problem, when the night menu schedule is active, and a caller calls in you get the night message, and then hang up, the call is then transferred to the console, you pick up and it's a fast...
  8. jps3700

    CCC 1.4 Delta Server "Comms Failure"

    Hello: Thank you both for your responses: Avaya did provide us the 1.4(22) delta server, and it did not resolve the issue. The engineer did say that they had this problem with the delta server that is installed with the CCC CD. The IPO is on the same subnet, and is actualy directly...
  9. jps3700

    CCC 1.4 Delta Server "Comms Failure"

    Hello: I am hoping that by posting this someone else has had this problem. We installed an IP 412 a little over a year ago with CCC, late last year we upgraded to CCC 1.4, the CCC System ran perfectly for 2 days, and then the CCC delta server started reporting a “Comms Failure”. If I roll...
  10. jps3700

    ATM VCI Question

    Hello: I am attempting to get a IMA circut to work and I am having some issues with the VCI's that AT&T is providing. They are providing me VCI number's in the 300 range, and my 3640 router only allows me to enter a VCI number no higher than 255, is it perhaps a IOS feature set issue? Any...
  11. jps3700

    File Associations In XP & IE

    Hello: I am trying to figure out something that works in 98 & NT 4.0 but does not work in 2000 or XP. We have an internal web site that allows us to view text reports that are generated from our mainframe using a web browser. The extension it puts on these text files is .hps, now in 98 & NT...
  12. jps3700

    VMPro Ports

    Hello: I am getting the following message in the system monitor of my IPO412, "VoiceMail server maximum 8 reached" this occurs during our call centers busiest hours. Does anyone happen to know what happens if a call is in queue and there isn't a VM Port to play the queued & still...
  13. jps3700

    Agents in Multiple Hunt Groups

    Hello: We have a IP 412 system with 2 hunt groups with separarate agents in each hunt. However, the question has come up if agents can be members of more than one hunt group. I haven't tried this personally, but before I go a test this on a production call center I wanted to know if anyone...
  14. jps3700

    NT Servers with sevral nbsessions to other machines.

    Hello: I received a puzzling e-mail today from an administrator that I have a 2-way NT trust with. He says he shows 2 of my NT 4.0 servers connected to several of his servers & workstations. The intersting thing is that 90% of his users do not touch anything on my network. Does anyone know why...
  15. jps3700

    PPP T1 Circuit Line Protocol Down

    This Monday a PPP T1 circuit that I had established between 2 offices went down. Although the interfaces on both routers indicate they are up, line protocol is down. In diagnosing the problem, I have traced it to the authentication statements in my router. If I remove the aaa authentication...
  16. jps3700

    Agents hearing 3 tones when acceping an ACD call.

    Since upgrading to 1.3.32, and then this weekend to 1.3.34. My CS agents are stating they are hearing 3 beeps whenever they take a call from the hunt group. Does anyone know what these beeps are? I have yet to find it in the documentation. Thanks, John Silva Las Vegas, NV
  17. jps3700

    User Login/Logout Times

    I was wondering if anyone knows of a good solution to tracking user login/logout times on NT network. I have enabled the audit feature in the event viewer, and it does work, however I would like to be able to have it stored in a db for reporting purposes to management. Does anyone know of a...
  18. jps3700

    Problems with multicasting

    You need to check to see if your networking hardware support multicast routing. For example cisco routers and swithes need to have cgmp turned on to support this, otherwise the switches by default forward muticast packets out all ports as opposed to just the ports that request the muticast...
  19. jps3700

    Definity Audix & DSA

    Hello, I was wondering if anyone knows if you can connect a Definity Audix to a PC running DSA using the SAT connection? I have tried a few combinations without sucess, and would like to get away from dialing in to it. Thanks, John
  20. jps3700

    CentreVu Supervisor with Win2000

    We run CentreVue 8 on a V6 CMS system, the key is to make sure when you add the CMS server to your software to drop the version to V6, all works well then. Thanks, John

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