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I partnered with the network guys yesterday and togther we fixed it. It was a PBX issue afterall. Here is specifically what I did to resolve it incase you come across the issue. If you "stat route" in ld 117 the ID column showed none active even if you manually put one in. you have to "enl route...

Yes they are on different subnets, they are also in different buildings. there are routers in between that are routing the traffic between subnetworks.

G'Day, A couple of weeks ago my OTM Server and my PBX (81C Rls 25.40b) stopped communicating. After closer inspection, I realized the PBX could not ping anything besides it default gateway (and the only reason it can ping that is because it is directly connected). The network folks have...

Captain Gadget, I think we were making this harder than it should have been. 1. Install a copy of Office 95 on a test PC 2. copy over the Nictf.mdb file and keep a backup copy 3. Open it with Access 95 4. Open Ref_Script_tmp table and delete all the records in this table and save changes 5...

Utreg, Thanks for your message. Yes I am aware that MAX does not acquire anything, but other applications Genesys/Symposium do. And by making changes to the ACD key of the phone, can it adversely effect anything?

So we all know that we are not suppose to make changes to TN's that are aquired but Symposium, Genesys or any other software. And we are also not suppose to make changes to TN's that have an ACD key (we must out and recreate the TN with the desired changes). However, with MTE (Meridian Terminal...

So we all know that we are not suppose to make changes to TN's that are aquired but Symposium, Genesys or any other software. And we are also not suppose to make changes to TN's that have an ACD key (we must out and recreate the TN with the desired changes). However, with MTE (Meridian Terminal...

No it works over VPN on directly on the lan or through direct dial up. It is basically a service that is running on Call Pilot. Install the recommended PEP's and if it is still happening, talk to your network folks. It is most likely a network or firewall issue.

Nortel has the following to say about this: Symptom: Script Editor generates "Would you like to see help ? DAO Exception Error (multiple rows were updated) Cause: Temporary database table did not delete all records before closing. Problem Resolution Fix: Workaround: As documented in the SCCS...

You say it doesn't make a difference, but I did some work with the SMI Work bench fat client, and it was not updated in the web client. That is a problem for me.

Running Symposium Web Client 4.5 with all the SU6 PEPS (don't want to move to SU7 until this gets resolved.) So I double click a script, and it doesn't open right away, so I double click it again (not sure if this is the cause) but since then I get the following error message every time I open...

Thanks for the info Engine1. I gave that a try and it worked.

G'Day, Instead of adding more 3905's, all new agents are to use the i2050 phone, one hitch, no one can log in. I programmed it with all the same features as the M3905, but when they hit the ACD key on the i2050, no dial tone and the screen doesn't change. I know the M3905's require a headset to...

Just updated all the PEPs on my Call Pilot 3 and still getting an error message that reads "could not connect to AOS server" when I try to login to Applicaiton Builder. The Call Pilot AOS server is started. I have the app builder 04.04.04.05 and the latest peps. Why do I get this error message...

Just updated all the PEPs on my Call Pilot 3 and still getting an error message that reads "could not connect to AOS server" when I try to login to Applicaiton Builder. The Call Pilot AOS server is started. I have the app builder 04.04.04.05 and the latest peps. Why do I get this error message...

pbxhandler, just so I understand you correctly enabling remote desktop for all uses will allow applicaiton builder to work?

Hello Everyone, Installed Call Pilot''s Application Builder 03.03.06.02 for CP 3.0 on my desktop. Selected LAN to connect to server and when I put in my server name "callpilot" it resolved the IP prior to login. When I launch app builder from my desktop I get "Could not connect to AOS server"...

Hello Everyone, Installed Call Pilot''s Application Builder 03.03.06.02 for CP 3.0 on my desktop. Selected LAN to connect to server and when I put in my server name "callpilot" it resolved the IP prior to login. When I launch app builder from my desktop I get "Could not connect to AOS server"...

I have had some dealings with IEX and Symposium. No guides, but if you have some questions feel free to ask.

DancingDave, That was a good suggestion and it works. I think it has to do with the iceadmin account not having administrator access on the shared drives I am trying to send it to. Writing ot the local Web Client server is good enough. One other thing I noticed is that when the report is run...