So Doktor, your instructions about D13 of ADC are good, we have't the problem of dual acll now !! Thank!
summerdike, i think so that intrusion problem is a system bugg, i've this problem ontwo sites with BC12SP6 and ONLY this version!
I'm waiting SP7 for testing ....
Hi, I've a MD110 BC12SP6 with ACD and some problems after upgrade:
* When an agent is in ACD call, it receive an other ACD call at same time !!
* After upgrade to BC12SP6, supervisor cannot make intrusions on ACD agents. It necessary to restart MMP and MPP unit some time per days.
Did you...
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