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You said that you [“]finally[”] got your laptop to boot from your floppy disk. Did you have difficulty booting from your floppy disk? In addition, you may try booting from a Windows 98 or ME startup disk and running Scandisk, which should be on the startup disk, on C drive. Another...

Thanks for all the suggestions. I finally got to take a look at the customer's motherboard. It turned out that he plugged several things in the wrong way, so many of you were on to something. (I had considered incorrect wiring as a possibility, as well.) [ul circle] The CPU fan was plugged...

One of my customers is complaining that the CPU-cooler fan and the fan of the power supply connected to his ASUS K8V SE Deluxe motherboard do not move when he tries to turn on his computer. Currently, he has connected to the motherboard an AMD Athlon 64 2800+ processor, the accompanying CPU...

One of my suppliers has a [“]dry[”] CD-drive cleaner and a [“]wet[”] CD-drive cleaner that uses some kind of solution. I am hesitant to try the [“]wet[”] cleaner[—]I am wary of putting anything wet inside a CD or DVD drive. Has anybody had experience...

I did not know what sort of CD-RW he was using that time; he didn't tell me. Anyway, thanks for suggesting I try a lens cleaner. I'll give it a shot.

No, he said he had been using the same brand of CD-Rs for the past six months. He did, however, mention that he happened to be displeased with those discs, so I suggested he try a brand-name CD-RW.

My customer's computer has a Pentium 4 3.2C GHz (Northwood) processor. As for the write speed, either he was using an older disc (he didn't tell me what disc he was using; at this point, he may not even remember) or I had suggested he tried writing at a slower speed, since doing so helped me...

One of my customers said that he could no longer write CD-Rs and CD-RWs using Nero Suite 6 and an LG GCC-4521B CD writer, the latter of which he had been using since mid-March 2004. This problem appeared earlier in September 2004. He gave me a snapshot of Nero's log, which reads (with times...